Customer Support Executive (Voice)

VFRYT (Radure Handling Pvt Ltd); Chennai; Presencial; INR 201.000 - 290.000; Jornada completa

Descripción de la vacante

VFRYT (Radure Handling Pvt Ltd) is seeking a Customer Support Executive in Chennai to handle customer queries, track deliveries, and coordinate with drivers and internal teams. The role requires clear communication and the ability to resolve issues promptly, ensuring customer satisfaction.

Fresh graduates or candidates with 1–2 years of experience are welcome. Proficiency in MS Excel and email, along with the ability to work in a fast-paced environment and possibly rotational shifts, is

Formación

• Graduate in any discipline.
• 1–2 years of experience; freshers also can apply.
• Basic knowledge of MS Excel and email.
• Good communication and coordination skills.
• Ability to work in a fast-paced environment.
• Willingness to work in rotational shifts, if required.

Responsabilidades

• Handle customer queries and provide timely updates.
• Coordinate with customers, drivers, and internal teams.
• Track deliveries and resolve customer issues.
• Manage escalations and ensure timely resolution.
• Maintain accurate reports and customer communication

Conocimientos

Customer support

Communication

Coordination

MS Excel

Email etiquette

Educación

Graduate degree

Herramientas

MS Excel

Descripción del empleo

About the Job Role

Responsible for handling customer queries, tracking deliveries, coordinating with drivers and internal teams, resolving issues, and providing timely shipment updates to ensure customer satisfaction.

Role & responsibilities

• Handle customer queries and provide timely updates.
• Coordinate with customers, drivers, and internal teams.
• Track deliveries and resolve customer issues.
• Manage escalations and ensure timely resolution.
• Maintain accurate reports and customer communication

Preferred candidate profile

• Graduate in any discipline.
• Candidates with 1-2 years of experience can apply. Freshers also can apply
• Basic knowledge of MS Excel and email.
• Good communication and coordination skills.
• Ability to work in a fast-paced environment.
• Willingness to work in rotational shifts, if required.