Voice Customer Support Representative

Globiva; Gurugram District; On-site; INR 167,000 - 234,000; Full time

Job summary

Globiva is seeking enthusiastic Customer Service Executives to join the team in Gurugram. The role involves handling customer calls, resolving queries, and delivering a positive customer experience.

You will provide product/service information, identify upsell opportunities, and maintain detailed CRM records. Open to graduates and undergraduates; rotational shifts are required for this role.

Qualifications

• 0-2 years of experience in voice process (customer support) or related field.
• Graduate and Undergraduate both can apply.
• Comfortable to work in Rotational shifts.
• Excellent communication skills with ability to handle multiple conversations simultaneously.
• Strong problem-solving skills with attention to detail and analytical thinking.

Responsibilities

• Handle customer queries via phone calls, to resolve their concerns in a timely and professional manner.
• Provide accurate information on products/services offered by the company to meet customers' needs.
• Identify opportunities to upsell/cross-sell relevant products/services based on customer feedback.
• Maintain records of all interactions with customers using CRM software for future reference.

Skills

Communication skills

Customer service

Problem-solving

Analytical thinking

Multitasking

Education

Graduate or Undergraduate

Tools

CRM software

Job description

Hi, Jobseekers.

We are looking for enthusiastic and customer-focused individuals to join our team as Customer Service Executives. The candidates will be responsible for handling customer calls, resolving queries, providing accurate information, and ensuring a positive customer experience.

Roles and Responsibilities:

• Handle customer queries via phone calls, to resolve their concerns in a timely and professional manner.
• Provide accurate information on products/services offered by the company to meet customers' needs.
• Identify opportunities to upsell/cross-sell relevant products/services based on customer feedback.
• Maintain records of all interactions with customers using CRM software for future reference.

Desired Candidate Profile

• 0-2 years of experience in voice process (customer support) or related field.
• Graduate and Undergraduate both can apply.
• Comfortable to work in Rotational shifts.
• Excellent communication skills with ability to handle multiple conversations simultaneously.
• Strong problem-solving skills with attention to detail and analytical thinking.