Customer Support Executive – Tenders & Sales Coordination

Omicsveu; Rangareddy Palle; Sur place; INR 350 000 - 520 000; Plein temps

Avantages offerts par ce poste

5 Days Working

Health Insurance

Personal Accident Insurance

Provident Fund (PF)

Leave Encashment

On-site working environment

Résumé du poste

BioGenex Life Sciences is seeking a proactive Customer Support Executive to manage tenders, quotations, and customer coordination. You will work closely with Sales, Finance, QA/QC, Regulatory, Application, Service, and management teams to ensure timely tender submissions and accurate documentation.

The role requires on-site presence at Adibatla, Hyderabad, with strong MS Excel, communication skills in English and Hindi, and experience in tender processing and commercial operations.

Qualifications

• Experience in tender processing, customer support, sales coordination or similar roles.
• Knowledge of GeM/e-Procurement portals will be highly preferred.
• Good MS Excel, documentation, and follow-up skills.
• Ability to manage multiple activities and deadlines.
• Good written and verbal communication skills.
• English and Hindi communication skills will be an added advantage.
• Candidates who are immediately available or serving a short notice period will be given preference.
• Must be willing to work on-site at Adibatla, Hyderabad.

Responsabilités

• Manage registrations and tender submissions through GeM, e-Procurement, state government and private tender portals.
• Identify tenders, review eligibility requirements, prepare technical/commercial documents, submit bids, and track them until award/closure.
• Maintain tender agreements, rate contracts, customer contracts, renewals, and related records.
• Prepare quotations for instruments, reagents, antibodies, consumables, AMC, and other customer requirements.
• Coordinate pricing approvals and provide product datasheets, brochures, and technical documents.
• Follow up with customers regarding quotations, enquiries, product clarifications, and upcoming orders.
• Coordinate with the Sales team on tenders, quotations, pricing, product availability, orders, and customer requirements.
• Receive and update work orders in SAP and maintain instrument/customer-related records.
• Prepare Service Request Forms (SRF) and documentation for domestic and international shipments.
• Maintain tender, quotation, pending-order, shipment, weekly sales, customer master, and expense-tracking reports.

Connaissances

Tender Management

GeM / Government e-Procurement

Tender Documentation

Quotation Preparation

Customer Support

Sales Coordination

Commercial Documentation

SAP / ERP Knowledge

MS Excel & Reporting

Order & Shipment Coordination

Vendor/Customer Communication

Documentation & Record Management

Outils

SAP

ERP

Description du poste

BioGenex Life Sciences is looking for a proactive and well-organized Customer Support Executive to handle tenders, quotations, customer coordination, sales support, work-order tracking, and reporting.

The candidate should be comfortable coordinating with customers, Sales, Finance, QA/QC, Regulatory, Application, Service, and management teams.

Job Summary

BioGenex Life Sciences is looking for a proactive and well-organized Customer Support Executive to handle tenders, quotations, customer coordination, sales support, work-order tracking, and reporting.

The candidate should be comfortable coordinating with customers, Sales, Finance, QA/QC, Regulatory, Application, Service, and management teams.

Key Responsibilities

• Manage registrations and tender submissions through GeM, e-Procurement, state government and private tender portals.
• Identify tenders, review eligibility requirements, prepare technical/commercial documents, submit bids, and track them until award/closure.
• Maintain tender agreements, rate contracts, customer contracts, renewals, and related records.
• Prepare quotations for instruments, reagents, antibodies, consumables, AMC, and other customer requirements.
• Coordinate pricing approvals and provide product datasheets, brochures, and technical documents.
• Follow up with customers regarding quotations, enquiries, product clarifications, and upcoming orders.
• Coordinate with the Sales team on tenders, quotations, pricing, product availability, orders, and customer requirements.
• Receive and update work orders in SAP and maintain instrument/customer-related records.
• Prepare Service Request Forms (SRF) and documentation for domestic and international shipments.
• Maintain tender, quotation, pending-order, shipment, weekly sales, customer master, and expense-tracking reports.

Candidates must answer all assessment/screening questions while applying. Applications without answers to the assessment questions will be automatically rejected/not considered for further evaluation.

Candidate Profile

• Experience in tender processing, customer support, sales coordination, commercial operations, or similar roles preferred.
• Knowledge of GeM/e-Procurement portals will be highly preferred.
• Good MS Excel, documentation, and follow-up skills.
• Ability to manage multiple activities and deadlines.
• Good written and verbal communication skills.
• English and Hindi communication skills will be an added advantage.
• Candidates who are immediately available or serving a short notice period will be given preference.
• Must be willing to work on-site at Adibatla, Hyderabad.

Required Skills

• Tender Management
• GeM / Government e-Procurement
• Tender Documentation
• Quotation Preparation
• Customer Support
• Sales Coordination
• Commercial Documentation
• SAP / ERP Knowledge
• MS Excel & Reporting
• Order & Shipment CoordinationVendor/Customer Communication
• Documentation & Record Management

Benefits

• 5 Days Working
• Health Insurance
• Personal Accident Insurance
• Provident Fund (PF)
• Leave Encashment
• On-site working environment