CUSTOMER SALES SUPPORT – EXECUTIVE

Unibiotech; New Delhi; On-site; INR 300,000 - 420,000; Full time

Job summary

Universal Biotechnology Pvt. Ltd. is seeking a Customer Sales Support – Executive to manage customer records in the databank, prepare formal quotations, and coordinate with Sales, Technical Support, Product Management, and other departments.

The role emphasizes timely follow-ups on quotations, accurate documentation, and building lasting customer relationships, while ensuring error-free data and high-quality support in a fast-growing biotechnology company.

Qualifications

• Graduate in Life Sciences, Biotechnology, Pharmacy, Business Administration, Commerce, or a related discipline.
• Candidates with a life-science or biotechnology background will be preferred.
• 0–2 years of experience in customer support, sales coordination, inside sales, quotation preparation, CRM management, or back-office sales support.
• Fresh graduates with strong communication, computer, and coordination skills may also apply.

Responsibilities

• Create, update, and maintain complete customer records in the Company’s internal databank, CRM, ERP, or approved reporting system.
• Record customer contact details, organisation information, product interests, enquiry source, assigned salesperson, communication history, and next action.
• Prepare and submit formal quotations, proforma invoices, product information, and supporting documents within the committed timeline.
• Verify catalogue numbers, product descriptions, pack sizes, quantities, prices, GST, delivery timelines, payment terms, and quotation validity before submission.
• Coordinate with Sales, Technical Support, Product Management, Supply Chain, Accounts, Tender, and other relevant departments.
• Follow up with customers regarding submitted quotations, proposals, product information, and pending queries.
• Track open enquiries, quotation status, pending actions, customer responses, and expected decision timelines.
• Record reasons for delayed, unsuccessful, or lost opportunities, including pricing, specifications, lead time, budget, competition, or project status.

Skills

Communication skills

Coordination

Customer service

Education

Bachelor’s degree or higher in Life Sciences/ Biotechnology / Pharmacy / Business / Commerce

Tools

MS Excel

Google Sheets

CRM systems

ERP systems

MS Word

Job description

Elevate Your Career with Us!Are you a high-caliber, enthusiastic business professional?
Universal Biotechnology Pvt. Ltd. is looking for talented individuals to join our dynamic team. This is your opportunity to be part of a fast-growing company and make a significant impact in the biotechnology industry.

Position Summary:

The Customer Sales Support – Executive willbe responsible for managing and maintaining customer information in theCompany’s internal customer databank, preparing formal quotations andsupporting documents, coordinating with internal departments, and following upwith customers regarding submitted proposals and pending queries.

The role focuses on providing timely andaccurate sales support, maintaining complete customer records, collectingfeedback, and strengthening long-term customer relationships.

Primary Responsibilities:

• Create, update, and maintain complete customer records in theCompany’s internal customer databank, CRM, ERP, or approved reportingsystem.
• Record customer contact details, organisation/instituteinformation, product interests, enquiry source, assigned salesperson,communication history, and next action.
• Prepare and submit formal quotations, proforma invoices,product information, and supporting documents within the committedtimeline.
• Verify catalogue numbers, product descriptions, pack sizes,quantities, prices, GST, delivery timelines, payment terms, and quotationvalidity before submission.
• Coordinate with the Sales, Technical Support, ProductManagement, Supply Chain, Accounts, Tender, and other relevantdepartments.
• Follow up with customers regarding submitted quotations,proposals, product information, and pending queries.
• Confirm receipt of quotations and documents and identify anyadditional customer requirements.
• Track open enquiries, quotation status, pending actions,customer responses, and expected decision timelines.
• Collect customer feedback regarding quotations, response time,documentation, and the overall sales-support experience.
• Record reasons for delayed, unsuccessful, or lostopportunities, including pricing, specifications, lead time, budget,competition, or project status.
• Maintain proper records and version control of quotations,proposals, and documents shared with customers.
• Prepare daily and weekly reports covering enquiries,quotations, follow-ups, pending requirements, customer feedback, and nextactions.
• Escalate unresolved customer queries or internal dependenciesto the concerned manager within the required timeline.
• Maintain professional communication and support positive,long-term customer relationships.

Qualifications

• Graduate in Life Sciences, Biotechnology, Pharmacy, BusinessAdministration, Commerce, or a related discipline.
• Candidates with a life-science or biotechnology background willbe preferred.
• 0–2 years of experience in customer support, salescoordination, inside sales, quotation preparation, CRM management, orback-office sales support.
• Fresh graduates with strong communication, computer, andcoordination skills may also apply.

Other Requirements

Preferred Background

• Exposure to the life-science, biotechnology, diagnostics,healthcare, laboratory products, scientific instruments, or B2Bdistribution industry.
• Familiarity with customer databases, CRM, ERP, MS Excel, GoogleSheets, and email communication.
• Basic understanding of laboratory products such as ELISA kits,antibodies, proteins, molecular biology products, cell-culture products,laboratory consumables, or scientific equipment will be an advantage.

Other Requirements

• Strong written and verbal communication skills in English andHindi.
• Good customer-service and relationship-management abilities.
• Strong follow-up, coordination, and task-closure discipline.
• Excellent attention to detail, particularly for cataloguenumbers, quantities, prices, taxes, and commercial terms.
• Working knowledge of MS Excel, MS Word, Google Sheets, email,CRM, and ERP systems.
• Ability to coordinate with multiple departments and manageseveral customer requirements simultaneously.
• Professional attitude with a strong sense of ownership,integrity, and confidentiality.
• Ability to work according to defined processes, turnaroundtimes, and reporting schedules.

Job Function: The Customer Sales Support – Executive is responsible for supporting the complete customer sales cycle by maintaining accurate customer data, preparing quotations and supporting documents, coordinating with internal teams, following up on enquiries and proposals, resolving or routing customer queries, collecting feedback, and maintaining visibility of all pending actions. The role contributes to improved customer satisfaction, stronger customer relationships, faster response times, accurate documentation, and better sales conversion support.

Schedule:Full-Time | Monday to Saturday | 09:30 AM – 6:30 PM

Universal Biotechnology is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, national origin, religion, gender, age, marital status, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by law.