Customer Support Executive/ Sr. Executive

WIKA Group; Ghaziabad District; Hybrid; INR 240,000 - 420,000; Full time

Benefits offered by this job

Work-life integration

Mobile working

Flexible working hours

Good development opportunities

Employee discounts

Attractive remuneration system

Health initiatives

Job summary

WIKA Group is seeking a Customer Service Executive in India to handle inquiries via phone, email and chat, ensuring timely solutions with empathy and accuracy. You will provide product information, track orders, and escalate issues when needed.

The role involves processing purchase orders, dispatch details, and generating MIS reports. Ideal candidates have 0–3 years of experience and a commerce-related degree, with flexible work hours and growth opportunities.

Qualifications

• Any Graduate in Commerce/ Art/ BBA / MBA.
• Experience- 0 to 3 yrs.

Responsibilities

• Respond to customer inquiries via phone, email, Team's chat.
• Handle customer complaints and provide appropriate solutions within specified timelines.
• Maintain a professional and empathetic approach when interacting with customers.
• Provide accurate information about products, services, policies, and procedures.
• Follow up with customers to ensure issues have been resolved satisfactorily.
• Escalate complex issues to the appropriate department when necessary.
• Process Purchase orders, send dispatch detail, making MIS Report subsidiary wise and product wise.
• Sales planning, Handling domestic order rejection, Tracking delays in orders.

Skills

Customer service

Communication

Education

Commerce/Arts/BBA/MBA

Job description

• Respond to customer inquiries via phone, email, Team 's chat
• Handle customer complaints and provide appropriate solutions within specified timelines.
• Maintain a professional and empathetic approach when interacting with customers.
• Provide accurate information about products, services, policies, and procedures.
• Follow up with customers to ensure issues have been resolved satisfactorily.
• Escalate complex issues to the appropriate department when necessary.
• Process Purchase order , send dispatch detail, making MIS Report subsidiary wise and Product wise
• Sales planning, Handling domestic order Rejection, Tracking delays in Orders

Your activities

• Respond to customer inquiries via phone, email, Team 's chat
• Handle customer complaints and provide appropriate solutions within specified timelines.
• Maintain a professional and empathetic approach when interacting with customers.
• Provide accurate information about products, services, policies, and procedures.
• Follow up with customers to ensure issues have been resolved satisfactorily.
• Escalate complex issues to the appropriate department when necessary.
• Process Purchase order , send dispatch detail, making MIS Report subsidiary wise and Product wise
• Sales planning, Handling domestic order Rejection, Tracking delays in Orders

Your profile

• Any Graduate in Commerce/ Art/ BBA / MBA
• Experience- 0 to 3 yrs

Benefits

• Work-life integration
• Mobile working
• Flexible working hours
• Good development opportunities
• Employee discounts
• Attractive remuneration system
• Health initiatives

The WIKA Group is among the world leaders in measurement technology with its products and services. With excellent sensing solutions, we enable safe, efficient and sustainable processes. And this for more than 75 years. More than 11,000 employees are currently committed towards this end. Together we meet the megatrends of demographic change, digitalisation and sustainability. This brings with it challenges, and many opportunities. Innovation and growth arise from new perspectives and ideas. What are yours? Join us on the way to a better future.