Senior Executive Customer Care

iSENS Biosensors; Gurugram District; On-site; INR 300,000 - 450,000; Full time

Job summary

iSENS Biosensors in Gurugram, India, is seeking a customer support professional to handle inbound calls, emails, and live chats, delivering clear, polite, and accurate information to customers. You will diagnose issues, process requests or orders, manage client data, coordinate with logistics, sales, and finance teams to close queries, and provide product-related guidance and basic technical support.

The ideal candidate has a 3–5 year track record in customer-facing roles, excellent

Qualifications

• Bachelor's degree in any stream.
• 3–5 years of experience in customer service or client-facing support.
• Excellent verbal and written English communication.
• Proficient with basic office applications.

Responsibilities

• Answer inbound calls, emails, and live chats with clear, polite, and accurate information.
• Diagnose and troubleshoot user problems, process requests or orders, and handle service complaints.
• Manage client interactions, update account details, and track tickets accurately.
• Coordinate with internal logistics, sales, or finance to ensure smooth query closure and service recovery.
• Provide product-related guidance or basic technical support.

Skills

Communication

Problem-solving

Technical literacy

English proficiency

Education

Bachelor's degree (any stream)

Tools

Office suite

Job description

Role & responsibilities

• Answer inbound calls, emails, and live chats with clear, polite, and accurate information.
• Issue Resolution: Diagnose and troubleshoot user problems, process requests or orders, and handle service complaints.
• Data Management: client interactions, update account details, and track tickets accurately.
• Cross-functional Support: Coordinate with internal logistics, sales, or finance units to ensure smooth query closure and service recovery.
• Product related guidance or technical support

Preferred candidate profile

• Communication: Excellent verbal and written skills in English (and local languages if required).
• Problem-Solving: Strong patience, active listening, and a calm demeanor under pressure.
• Technical Literacy: basic office applications.
• Education & Experience: A Bachelors degree in any stream with 3 to 5 years of experience in a customer service or client-facing support