Customer Support Executive — Patna
SORIL Holdings
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Benefits offered by this job
Job summary
SkillRoom Talent is hiring freshers in Patna for a domestic government and banking helpdesk voice process. Hindi-speaking candidates with basic computer skills are welcome. There is full paid training, day shifts, and Sundays off.
Log interactions in the helpdesk system and help citizens with government schemes and banking queries. Patna-local candidates are strongly preferred for onsite work.
Qualifications
- Freshers are welcome to apply.
- Typing speed of 20+ WPM required at basic level.
- Patna local candidates strongly preferred for on-site roles.
- Hindi-speaking candidates with basic computer skills will fit the role.
Responsibilities
- Handle inbound calls in Hindi for government services and banking queries.
- Assist citizens with PM scheme enquiries, bank account services, and grievance lodging.
- Log all interaction details accurately in helpdesk system.
- Escalate unresolved cases to the nodal officer team.
- Achieve daily call productivity and quality benchmarks.
Skills
Job description
1 applicant
Mass hiring for freshers in Patna for a domestic government and banking helpdesk voice process. Hindi-speaking candidates with basic computer skills are welcome. Full paid training provided. Day shift with Sunday off.
- Handle inbound calls in Hindi for government services and banking queries
- Assist citizens with PM scheme enquiries, bank account services, and grievance lodging
- Log all interaction details accurately in helpdesk system
- Escalate unresolved cases to the nodal officer team
- Achieve daily call productivity and quality benchmarks
- Basic computer skills — typing 20+ WPM
- Patna local candidates strongly preferred
- Any prior customer-facing or retail experience
- Knowledge of Bihar government schemes
- Sunday off
- Paid training
Hindi Customer Support Government Helpdesk Voice Process Banking Fresher
SkillRoom Talent is a leading staffing and placement firm placing candidates in top BPO and corporate companies across India.
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