Customer Support Executive — Surat (Fresher)

SORIL Holdings; Surat; On-site; INR 180,000 - 240,000; Full time

Job summary

SkillRoom Talent is hiring freshers in Surat for a domestic customer support process. You will handle calls in Gujarati and Hindi for a retail and FMCG brand, with full training provided on the job.

Responsibilities include inbound calls, resolving basic order and delivery issues, and updating CRM with call details. Surat local candidates are preferred for immediate joining and minimal prior experience is required.

Qualifications

• Basic computer navigation skills.
• Surat local candidate preferred for immediate joining.
• Any prior customer-facing or retail experience is a plus.
• Basic English for documentation.

Responsibilities

• Handle inbound customer calls for product and retail queries in Gujarati and Hindi.
• Resolve basic order, delivery, and product complaints.
• Update all call details in CRM system accurately.
• Follow daily call targets and scripts.
• Attend morning briefings and product update sessions.

Skills

Gujarati

Hindi

Customer Support

Voice Process

Retail

Fresher

Job description

SkillRoom Talent

Job Description

Mass hiring for freshers in Surat for a domestic customer support process. Handle calls for a retail and FMCG brand in Gujarati and Hindi. No prior experience needed — full training provided on the job.

Responsibilities

• Handle inbound customer calls for product and retail queries in Gujarati and Hindi
• Resolve basic order, delivery, and product complaints
• Update all call details in CRM system accurately
• Follow daily call targets and process scripts
• Attend morning briefings and product update sessions

Requirements

• Basic computer navigation skills
• Surat local candidate preferred for immediate joining

Preferred Qualifications

• Any prior customer-facing or retail experience
• Basic English for documentation

Skills Required

Gujarati Hindi Customer Support Voice Process Retail Fresher Batch

About SkillRoom Talent

SkillRoom Talent is a leading staffing and placement firm placing candidates in top BPO and corporate companies across India.