Customer Support Executive(L1)

Jobs Territory; Bengaluru; On-site; INR 300,000 - 420,000; Full time

Job summary

Jobs Territory in Bengaluru, India is seeking a Customer Love Executive (L1 Support) to deliver exceptional customer service through voice and non-voice channels. The role requires excellent communication, a customer-first mindset, and the ability to resolve concerns efficiently while maintaining high service standards.

The candidate will handle calls, emails, and chat, strive for First Contact Resolution, log interactions in CRM, and meet SLAs and productivity targets.

Qualifications

• Excellent verbal and written communication skills in English.
• Strong customer service and problem-solving abilities.
• Good listening and interpersonal skills.
• Ability to handle multiple tasks in a fast-paced environment.
• Basic computer knowledge and familiarity with CRM/ticketing tools.
• Ability to work in rotational shifts, weekends, and holidays.
• Positive attitude and willingness to learn.

Responsibilities

• Handle inbound customer calls, emails, and chat support professionally.
• Resolve customer queries, complaints, and service requests with a focus on First Contact Resolution (FCR).
• Escalate complex issues to the appropriate internal teams and ensure timely closure.
• Accurately log customer interactions and updates in CRM systems.
• Meet service level agreements (SLAs), quality standards, and productivity targets.
• Identify recurring customer issues and provide feedback for process improvements.
• Deliver a positive customer experience with empathy and professionalism.

Skills

Verbal & written English

Customer service

Problem solving

Active listening

CRM / ticketing tools

Multitasking

Empathy & professionalism

Education

12th Pass or Graduate (Any Discipline)

Tools

CRM software

Job description

Job Summary

We are looking for a Customer Love Executive (L1 Support) to deliver exceptional customer service through voice and non-voice support channels. The ideal candidate should have excellent communication skills, a customer-first mindset, and the ability to resolve customer concerns efficiently while maintaining high service standards.

Role & responsibilities

• Handle inbound customer calls, emails, and chat support professionally.
• Resolve customer queries, complaints, and service requests with a focus on First Contact Resolution (FCR).
• Escalate complex issues to the appropriate internal teams and ensure timely closure.
• Accurately log customer interactions and updates in CRM systems.
• Meet service level agreements (SLAs), quality standards, and productivity targets.
• Identify recurring customer issues and provide feedback for process improvements.
• Deliver a positive customer experience with empathy and professionalism.

Preferred candidate profile

• Excellent verbal and written communication skills in English (additional languages are an advantage).
• Strong customer service and problem-solving abilities.
• Good listening and interpersonal skills.
• Ability to handle multiple tasks in a fast-paced environment.
• Basic computer knowledge and familiarity with CRM/ticketing tools.
• Ability to work in rotational shifts, weekends, and holidays.
• Positive attitude and willingness to learn

Eligibility

• 12th Pass or Graduate (Any Discipline).
• Freshers with excellent communication skills are welcome.
• Prior experience in BPO, Customer Support, Voice Process, Email Support, or Chat Support is preferred.