Customer Service Executive - L1

Atria Convergence Technologies (ACT); Chennai District; On-site; INR 300,000 - 450,000; Full time

Job summary

Atria Convergence Technologies (ACT) is seeking a Customer Service Executive in Chennai to engage with customers daily via calls and emails, delivering satisfying resolutions. The role emphasizes resolving issues promptly, meeting TAT, and maintaining a customer-first approach.

The ideal candidate has 1–3 years of experience in customer service, strong communication, and interpersonal skills. Graduate or equivalent education is required, with multilingual abilities considered a plus.

Qualifications

• Graduate or equivalent is required.
• 1-3 years of customer service or call center experience preferred.
• Strong communication and interpersonal skills are essential.
• Knowledge of multiple languages such as Tamil, Kannada, Telugu, Hindi is an added advantage.

Responsibilities

• Handle customer calls and emails to ensure satisfaction on every interaction.
• Close tickets/emails within prescribed TAT and provide speedy resolutions.
• Clarify customer complaints and determine root cause to deliver effective solutions.
• Maintain high call quality and SME skills to meet organizational norms.
• Willingness to work in rotational shifts.

Skills

Strong communication skills

Good interpersonal skills

Multilingual capable (Tamil, Kannada,,

Education

Graduate or equivalent

Job description

Reporting to: Team Leader Customer Service

Purpose of the Role:

The objective of this role is to deliver exceptional customer service by focusing on service skills and ensure all required operational parameters are met and adhered to. He/she shall be closely involved in interacting with customers on a day to day basis, clarifying and resolving customer complaints and queries, determining the cause of the problem, providing best resolution

Role Description

• To provide customer satisfaction on every call / e-mail.
• To ensure closure of the ticket / e-mail within the prescribed TAT
• To provide speedy resolution
• Willingness to work in rotational Off & rotational Shifts
• To resolves product or service problems by clarifying the customer's complaint

Key Result Areas:

This role will drive high performance customer service by ensuring the desired level of productivity, call quality, SME skills, resolution providing skills are as per the organizations required norms.

Education: Graduate or equivalent

Work Experience

• Minimum of 1 - 3 Years of work experience
• Experience in customer service or call center background is preferred
• Strong communication skills
• Good interpersonal skills
• Knowledge of multiple languages like Tamil, Kannada, Telugu, Hindi will be an added advantage.