Customer Support Executive

Manning Consulting; Pune District; On-site; INR 250,000 - 400,000; Full time

Job summary

Manning Consulting in Pune invites candidates for a Walk-in Interview for International Voice Process. The position: Customer Service Executive, full-time, based in Pune. The role involves handling international customer calls and delivering high-quality service.

We require at least 1 year of international voice process experience, excellent English, strong communication and problem-solving skills, and willingness to work night shifts on rotation. Immediate joiners preferred.

Qualifications

• Minimum 1 year of experience in International Voice Process.
• Excellent spoken and written English with a neutral accent.
• Strong communication, interpersonal, and problem-solving skills.
• Comfortable working in rotational shifts, including night shifts.
• Immediate joiners are preferred.

Responsibilities

• Handle inbound and/or outbound customer calls for international clients.
• Deliver exceptional customer service by resolving customer queries efficiently and professionally.
• Build rapport with customers while maintaining high service standards.
• Accurately document customer interactions and follow company processes.
• Meet quality, productivity, and customer satisfaction metrics.
• Escalate complex customer issues to the appropriate teams when necessary.

Skills

Communication skills

Interpersonal skills

Problem solving

CRM tools

English proficiency

Tools

CRM software

Job description

Walk-in Interview International Voice Process (Customer Service)

Position: Customer Service Executive 4e6 International Voice Process
Location: Pune
Job Type: Full-Time

Job Responsibilities

• Handle inbound and/or outbound customer calls for international clients.
• Deliver exceptional customer service by resolving customer queries efficiently and professionally.
• Build rapport with customers while maintaining high service standards.
• Accurately document customer interactions and follow company processes.
• Meet quality, productivity, and customer satisfaction metrics.
• Escalate complex customer issues to the appropriate teams when necessary.

Eligibility Criteria

• Minimum 1 year of experience in an International Voice Process is mandatory.
• Excellent spoken and written English with a neutral accent.
• Strong communication, interpersonal, and problem-solving skills.
• Comfortable working in rotational shifts, including night shifts.
• Basic computer skills and experience using CRM tools is preferred.
• Immediate joiners are preferred.