Customer Support Executive

G2mhub Global; Dadri; On-site; INR 180,000 - 260,000; Full time

Job summary

G2mhub Global in Uttar Pradesh (Dadri) invites a Customer Experience Executive to join our fast-growing CPaaS team. You will address customer queries, provide information, and help resolve issues with empathy and professionalism.

Ideal candidates are graduates with 0–6 months in support, fluent in English and at least one of Kannada, Hindi, or Malayalam, and comfortable using customer support tools. A multilingual, customer-first mindset is essential for success.

Qualifications

• Graduate/Postgraduate from a recognized college/university.
• A minimum of 0-6 months of experience in customer support domain.
• Excellent interpersonal and written and verbal communication skills.
• Proficiency with customer support software and tools.
• Proficiency in either of the language (Kannada, Hindi/English, Malayalam) - written and verbal.
• Proficiency in English written and verbal communication.

Responsibilities

• Address customer queries, provide information, and offer solutions to resolve problems or complaints.
• Understanding attentively to customer queries, empathize with their concerns, and take appropriate steps to resolve the issues effectively. They may escalation complex problems to higher-level support or management if necessary.
• Maintain accurate records of customer interactions, including the details of inquiries, resolutions, and any follow-up actions taken.
• Possessing excellent product knowledge to enhance customer support.
• Ensure high levels of customer satisfaction by delivering professional and courteous support.

Skills

Interpersonal skills

English communication

Multi-language support

Customer support tools

Education

Graduate/Postgraduate

Tools

CRM software

Job description

Position Customer Experience Executive

Languages: English/Hindi, Kannada, Malayalam

Responsibility

• Address customer queries, provide information, and offer solutions to resolve problems or complaints
• Understanding attentively to customer queries, empathize with their concerns, and take appropriate steps to resolve the issues effectively. They may escalation complex problems to higher-level support or management if necessary
• Maintain accurate records of customer interactions, including the details of inquiries, resolutions, and any follow-up actions taken
• Possessing excellent product knowledge to enhance customer support
• Ensure high levels of customer satisfaction by delivering professional and courteous support

Qualifications

• Graduate/Postgraduate from a recognized college/university
• A minimum of 0-6 months of experience in customer support domain
• Excellent interpersonal and written and verbal communication skills
• Proficiency with customer support software and tools
• Proficiency in either of the either of language (Kannada, Hindi/English, Malayalam) - written and verbal
• Proficiency in English written and verbal communication

What To Expect

• A challenging position with ample opportunities for personal and professional growth, along with:
• A fast-paced and transparent work culture in a cutting-edge CPaaS company.
• Learning sessions, workshops, and team-building events.
• Recognition programs, awards, and career development opportunities.
• If you're passionate about customer support in a high-growth CPaaS environment, wed love to hear from you!