Customer Support Executive | GUT-iCARE

GUT-iCARE PVT LTD; Coimbatore District; On-site; INR 201,000 - 335,000; Full time

Job summary

GUT-iCARE is a gut microbiome-focused healthcare company based in Coimbatore, Tamil Nadu. We seek a proactive customer-support professional to handle inbound and outbound calls, explain our programs, and schedule consultations.

The role involves coordinating with doctors and dietitians, maintaining CRM records, and driving customer conversions while ensuring a positive experience for every client.

Qualifications

• Fluent Tamil and English communication.
• Strong interpersonal and customer-handling skills.
• Basic computer knowledge; MS Office and CRM familiarity.

Responsibilities

• Handle inbound and outbound customer calls professionally.
• Respond to inquiries and explain GUT-iCARE's services and programs.
• Schedule, confirm and follow up on consultations.
• Follow up with prospective clients and support customer conversions.
• Maintain accurate lead and customer records in CRM software.
• Coordinate with doctors, dietitians and internal teams.
• Address customer concerns and ensure a positive customer experience.
• Support customer retention and ongoing engagement.

Skills

Tamil language

English language

Interpersonal skills

Customer handling

Tools

MS Office

CRM software

Job description

GUT-iCARE is a gut microbiome-focused healthcare company dedicated to transforming health through science-based, personalized care.

We combine advanced gut microbiome analysis, personalized dietary interventions and expert guidance to help individuals improve their understanding of gut health and overall well-being.

Key Responsibilities

Location: Coimbatore, Tamil Nadu

Job Type: Full-time

About GUT-iCARE

GUT-iCARE is a gut microbiome-focused healthcare company dedicated to transforming health through science-based, personalized care.

We combine advanced gut microbiome analysis, personalized dietary interventions and expert guidance to help individuals improve their understanding of gut health and overall well-being.

Key Responsibilities

• Handle inbound and outbound customer calls professionally.
• Respond to inquiries and explain GUT-iCARE's services and programs.
• Schedule, confirm and follow up on consultations.
• Follow up with prospective clients and support customer conversions.
• Maintain accurate lead and customer records in CRM software.
• Coordinate with doctors, dietitians and internal teams.
• Address customer concerns and ensure a positive customer experience.
• Support customer retention and ongoing engagement.
  

Requirements

• Excellent communication skills in Tamil and English.
• Strong interpersonal and customer-handling skills.
• Basic computer knowledge, including MS Office and CRM software.
• Good organizational, follow-up and multitasking abilities.
• Previous experience in customer support, telecalling or healthcare services is preferred.
  

Join Our Team

Be part of GUT-iCARE's mission to make personalized, microbiome-focused healthcare more accessible.

Website: www.guticare.com