Customer Support Executive - GG Care (Home - Based Job)

GarbhaGudi IVF Centre, Inc.; Krishnagiri District; Hybrid; INR 223,200 - 334,800; Full time

Job summary

A healthcare service provider is seeking a Customer Support Executive for a home-based job in Tamil Nadu. The successful candidate will need to communicate fluently in Tamil, English, and Kannada/Telugu, and will be responsible for managing customer inquiries, creating leads, promoting products, and tracking customer feedback through various channels. The role requires shift work, flexibility, and a customer-centric attitude to ensure all callers receive prompt and courteous assistance.

Qualifications

• Fluent in Tamil, English, and Kannada/Telugu.

Responsibilities

• Explain the customers based on product offers and benefits.
• Create and track new leads.
• Monitor and report on Google reviews progress.
• Check toll-free working status and report accordingly.
• Promote products to customers.
• Follow up with customers for feedback via mail/phone.
• Maintain a register and share it as required.
• Prepare lists of calls made by staff and report to HOD.
• Report faults to the Maintenance department.
• Ensure intercom and telephone systems function smoothly.
• Be courteous to all callers.
• Connect calls accurately and promptly.
• Work in shifts, overtime, and during holidays as needed.
• Do not leave the post until relieved.
• Call and survey consumers, sharing reports with the team lead.
• Escalate process issues to the team lead.

Job description

Customer Support Executive - GG Care (Home - Based Job)

Languages to be known compulsory: Tamil, English, Kannada/Telugu

Job Responsibilities

• Explain the customers - based on product offers/benefits
• Creating and keeping track of new leads
• Google reviews progress tracking and shares the report on respective lead
• Toll-Free working status checking and sharing the status and reporting to the respective leads
• Promoting the products
• Customer follow-up 4- feedback - mails/phones (communication channel), brand promotion tale
• Maintain register for the same and share the same to the repartee basis on the company requirement.
• Prepare a list of calls made by the staff department-wise and send the same to HOD. 2 - teleoperator
• Make complaints to the Maintenance department in case of any fault/damage/breakage and also inform to repartee
• Check the intercom lines and instruments and use the service of a telephone technician in case of any repairs (Should take prior permission from the team lead).
• Make sure that the telephone system works smoothly without interruption.
• Operators should not be engaged in unnecessary conversation while sitting on the board.
• The operator on board should be highly courteous towards people calling from in and outside the hospital and make them feel the operator is willing to do everything for them.
• Accuracy is essential to connect to the correct numbers required.
• The operator should have the speed in connecting the calls; hence he/she will not be late in attending the calls.
• The operator shall work in SHIFTS/ Overtime, holidays, and weekends as requested by management.
• Not to leave the post till the reliever reports to the duty
• Calling and taking surveys from different consumers of GarbhaGudi and sharing the reports with respective team lead
• Escalating the real-time process issues and inputs to the concerned person. However, the first level POC will be the team lead.