Customer Support Executive GWS

Grassroots Solutions & Services; Bengaluru; On-site; INR 240,000 - 420,000; Full time

Job summary

Grassroots Solutions & Services Pvt. Ltd. is hiring Customer Support Executives proficient in English and Kannada/Tamil/Telugu/Hindi to provide voice-based support and resolve queries. The role requires meeting quality and productivity targets while following company policies.

Responsibilities include handling calls, updating CRM, escalating issues, and maintaining a high standard of service. Freshers with strong English skills are welcome to apply, with rotational shifts expected.

Qualifications

• Freshers with excellent communication skills encouraged to apply.
• Excellent English communication is mandatory.
• Fluency in Kannada, Tamil, Telugu or Hindi is required.
• Basic computer knowledge and typing skills.
• Willingness to work in rotational shifts.

Responsibilities

• Handle inbound and outbound customer calls professionally.
• Resolve queries, complaints and service requests.
• Provide accurate information about products, services and policies.
• Record interactions and update CRM with details.
• Escalate unresolved issues per defined processes.
• Follow up with customers to ensure timely resolution.
• Meet daily productivity, quality and customer satisfaction targets.
• Adhere to SOPs and information security guidelines.
• Maintain professionalism and deliver excellent customer experience.

Skills

English proficiency

Regional language proficiency

Tools

CRM software

MS Office

Job description

Grassroots Solutions & Services Pvt. Ltd. is hiring Customer Support Executives with proficiency in English and any one of the following regional languages: Kannada, Tamil, Telugu, or Hindi. The role involves providing voice-based customer support, resolving customer queries, delivering exceptional service, and ensuring customer satisfaction while meeting quality and productivity targets.

Job Responsibilities

Handle inbound and outbound customer calls professionally.

Assist customers by resolving queries, complaints, and service requests.

Provide accurate information regarding products, services, and company policies.

Record customer interactions and update CRM systems with complete and accurate details.

Escalate unresolved issues to the appropriate team as per defined processes.

Follow up with customers to ensure timely issue resolution.

Achieve daily productivity, quality, and customer satisfaction targets.

Adhere to company policies, SOPs, and information security guidelines.

Maintain professionalism and deliver an excellent customer experience.

Eligibility & Requirements

0–2 years of experience in Customer Support, BPO, Voice Process, Call Centre, or Customer Service is preferred.

Freshers with excellent communication skills are encouraged to apply.

Good communication skills in English are mandatory.

Fluency in any one regional language – Kannada, Tamil, Telugu, or Hindi is mandatory.

Basic computer knowledge and typing skills.

Willingness to work in rotational shifts.

Preferred Skills

Excellent communication and interpersonal skills.

Strong customer service and problem-solving abilities.

Active listening and conflict resolution skills.

Basic knowledge of MS Office and CRM applications.

Ability to work in a fast-paced, customer-centric environment.

Employment Type- Full-Time

Industry - BPO / Customer Support / Customer Service / Contact Centre

Interested in this role?