Customer Support Executive - GG Care (Home - Based Job)

GarbhaGudi IVF Centre, Inc.; Tumakuru; Remote; INR 167,000 - 279,000; Full time

Job summary

A healthcare service provider is looking for a Customer Support Executive to work from home. This role involves explaining product benefits to customers, tracking leads, and promoting services. Candidates must have strong communication skills and be able to manage tasks like customer follow-ups and reporting. The position requires shift work and the ability to handle customer inquiries efficiently while ensuring a smooth telephone system. Ideal for individuals with a customer service background.

Qualifications

• Strong customer communication skills required.
• Ability to track leads and manage customer information.
• Experience in handling inquiries and complaints effectively.

Responsibilities

• Explain customer product benefits and offers.
• Create and track leads.
• Promote products and follow up with customers.
• Maintain registers and send reports to HOD.
• Handle intercom system and escalate issues as needed.
• Toll-Free working status checking and sharing status with leads
• Check intercom lines and report faults to maintenance
• Carry out surveys with GarbhaGudi customers and share reports with team leads
• Escalate real-time process issues to the team lead

Skills

Customer communication

Lead tracking

Problem-solving

Time management

Job description

Customer Support Executive - GG Care (Home - Based Job)

• Explain the customers - based on product offers/benefits
• Creating and keeping track of new leads
• Google reviews progress tracking and shares the report on respective lead
• Toll-Free working status checking and sharing the status and reporting to the respective leads
• Promoting the products
• Customer follow-up 4- feedback - mails/phones (communication channel), brand promotion tale
• Maintain register for the same and share the same to the repartee basis on the company requirement.
• Prepare a list of calls made by the staff department-wise and send the same to HOD. 2 - teleoperator
• Make complaints to the Maintenance department in case of any fault/damage/breakage and also inform to repartee
• Check the intercom lines and instruments and use the service of a telephone technician in case of any repairs (Should take prior permission from the team lead).
• Make sure that the telephone system works smoothly without interruption.
• Operators should not be engaged in unnecessary conversation while sitting on the board.
• The operator on board should be highly courteous towards people calling from in and outside the hospital and make them feel the operator is willing to do everything for them.
• Accuracy is essential to connect to the correct numbers required.
• The operator should have the speed in connecting the calls; hence he/she will not be late in attending the calls.
• The operator shall work in SHIFTS/ Overtime, holidays, and weekends as requested by management.
• Not to leave the post till the reliever reports to the duty
• Calling and taking surveys from different consumers of GarbhaGudi and sharing the reports with respective team lead
• Escalating the real-time process issues and inputs to the concerned person. However, the first level POC will be the team lead.