Customer Support Executive - GG Care (Home - Based Job)

GarbhaGudi IVF Centre; Krishnagiri District; On-site; INR 180,000 - 300,000; Full time

Job summary

GarbhaGudi IVF Centre is seeking a telephone/ customer support operator to handle product explanations, lead creation and tracking, and reporting. The role requires handling multiple language customers with Tamil and English as primary languages, along with Kannada or Telugu as an additional language.

Operators will work in shifts, overtime, holidays, and weekends as required by management, ensuring courteous interactions and accurate call handling for all patients and prospects.

Qualifications

• Tamil and English compulsory with Kannada or Telugu knowledge.

Responsibilities

• Explain customers based on product offers/benefits.
• Create and maintain new leads.
• Track Google reviews and share reports to the respective lead.
• Check toll-free working status and report to leads.
• Promote the products and brand.
• Follow up with customers via mail/phone for feedback and maintain related reports.
• Prepare department-wise call logs and share with the Head of Department.
• Escalate real-time process issues to the team lead and coordinate with maintenance if needed.
• Ensure telephone system operates smoothly and avoid unnecessary conversations during calls.
• Maintain courteous service to callers from inside and outside hospital.

Skills

Tamil

English

Kannada

Telugu

Job description

Description

Languages to be known compulsory: Tamil, English, Kannada/Telugu

Job Responsibilities

• Explain the customers based on product offers/benefits
• Creating and keeping track of new leads
• Google reviews progress tracking and share the report on respective lead
• Toll‑free working status checking and sharing the status and reporting to the respective leads
• Promoting the products
• Customer follow‑up 4–feedback via mails/phones (communication channel), brand promotion tale
• Maintain register for the same and share it to the repartee basis on the company requirement
• Prepare a list of calls made by the staff department-wise and send the same to HOD. 2 - teleoperator
• Make complaints to the Maintenance department in case of any fault/damage/breakage and also inform to repartee
• Check the intercom lines and instruments and use the service of a telephone technician in case of any repairs (Should take prior permission from the team lead).
• Make sure that the telephone system works smoothly without interruption.
• Operators should not be engaged in unnecessary conversation while sitting on the board.
• The operator on board should be highly courteous towards people calling from in and outside the hospital and make them feel the operator is willing to do everything for them.
• Accuracy is essential to connect to the correct numbers required.
• The operator should have the speed in connecting the calls; hence he/she will not be late in attending the calls.
• The operator shall work in SHIFTS/ Overtime, holidays, and weekends as requested by management.
• Not to leave the post till the reliever reports to the duty
• Calling and taking surveys from different consumers of GarbhaGudi and sharing the reports with respective team lead
• Escalating the real‑time process issues and inputs to the concerned person. However, the first level POC will be the team lead.