Customer Support Executive- Freshers

Openhire; Bengaluru; Vor Ort; INR 200.000 - 280.000; Vollzeit

Benefits dieser Stelle

One-way cab up to 15 km

Joining bonus ₹10,000

Zusammenfassung

Openhire is seeking a Customer Support Specialist in Bengaluru to deliver exceptional service and support to users. Freshers are welcome; 0-1+ year experience is considered. You will address inquiries, resolve issues, and ensure high customer satisfaction through meaningful conversations.

The role emphasizes troubleshooting, clear communication, and collaboration to meet performance targets in a full-time on-site environment.

Qualifikationen

• Freshers welcome; 0-1+ year experience in customer support.
• Excellent written and verbal communication.
• Graduate with good analytical abilities.

Aufgaben

• Engage with customers to address inquiries and resolve issues.
• Provide technical support and troubleshoot.
• Analyze feedback to improve the support lifecycle.
• Maintain high standard of communication to build trust.
• Track daily support metrics and ensure service quality.
• Collaborate to meet performance targets.

Kenntnisse

Communication skills

Customer focus

Problem solving

Interpersonal skills

Ausbildung

Bachelor's degree

Jobbeschreibung

Experience: 0-1+ year of experience in Customer Support (Freshers welcome to apply)

Benefits: One-way cab facility (up to 15 km), ₹10,000 Joining Bonus

About the Job:

We are looking for an enthusiastic Customer Support Specialist to deliver exceptional service and support to our users.

This role is a fantastic opportunity for high-intent freshers and early-career professionals looking to kickstart their career in a global environment.

The primary focus is to address inquiries, resolve technical issues, and ensure high customer satisfaction through meaningful, helpful conversations.

Key Responsibilities:

• Engage with customers to address inquiries, resolve issues, and ensure a seamless experience.
• Provide technical support and execute troubleshooting tasks effectively.
• Analyze customer feedback and problem-solve proactively to improve the support lifecycle.
• Maintain a high standard of communication and rapport to build trust with users.
• Track and report daily support metrics to ensure consistent delivery and service quality.
• Adapt quickly to customer needs and work collaboratively to meet performance targets.

Requirements:

• Freshers are highly encouraged to apply; prior experience in support or fast-paced environments is a plus.
• Excellent written and verbal communication skills.
• Strong interpersonal skills and a natural drive to ensure customer satisfaction.
• Good analytical and problem-solving abilities to handle customer concerns effectively.
• Ability to work in a structured, full-time, on-site environment.
• Minimum qualification: Graduate (Bachelor's degree in any relevant field).