Customer Support Associate - Freshers

Openhire; Bengaluru; On-site; INR 240,000 - 320,000; Full time

Benefits offered by this job

One-way cab facility (up to 15 km)

Joining Bonus ₹10,000

Job summary

Openhire is seeking a Customer Support Specialist in Bengaluru to deliver exceptional service to users. Freshers welcome and enthusiastic candidates will fit well in a global environment.

The role focuses on addressing inquiries, resolving technical issues, and maintaining high customer satisfaction through meaningful conversations. This is a full-time on-site position with growth opportunities.

Qualifications

• Freshers welcome; no prior experience required.
• Strong written and verbal communication skills.
• Good analytical and problem-solving abilities.
• Willingness to work in a full-time on-site role.

Responsibilities

• Engage with customers to address inquiries, resolve issues, and ensure a seamless experience.
• Provide technical support and execute troubleshooting tasks effectively.
• Analyze customer feedback and problem-solve proactively to improve the support lifecycle.
• Maintain a high standard of communication and rapport to build trust with users.
• Track and report daily support metrics to ensure consistent delivery and service quality.
• Adapt quickly to customer needs and work collaboratively to meet performance targets.

Skills

Excellent communication

Interpersonal skills

Problem solving

Team collaboration

Adaptability

Education

Bachelor's degree

Job description

Experience: 0-1+ year of experience in Customer Support (Freshers welcome to apply)

Benefits: One-way cab facility (up to 15 km), ₹10,000 Joining Bonus

About the Job:

We are looking for an enthusiastic Customer Support Specialist to deliver exceptional service and support to our users.

This role is a fantastic opportunity for high-intent freshers and early-career professionals looking to kickstart their career in a global environment.

The primary focus is to address inquiries, resolve technical issues, and ensure high customer satisfaction through meaningful, helpful conversations.

Key Responsibilities:

• Engage with customers to address inquiries, resolve issues, and ensure a seamless experience.
• Provide technical support and execute troubleshooting tasks effectively.
• Analyze customer feedback and problem-solve proactively to improve the support lifecycle.
• Maintain a high standard of communication and rapport to build trust with users.
• Track and report daily support metrics to ensure consistent delivery and service quality.
• Adapt quickly to customer needs and work collaboratively to meet performance targets.

Requirements:

• Freshers are highly encouraged to apply; prior experience in support or fast-paced environments is a plus.
• Excellent written and verbal communication skills.
• Strong interpersonal skills and a natural drive to ensure customer satisfaction.
• Good analytical and problem-solving abilities to handle customer concerns effectively.
• Ability to work in a structured, full-time, on-site environment.
• Minimum qualification: Graduate (Bachelor's degree in any relevant field).