Customer Support Executive (Fresher)

Trigent Software; Mumbai; Presencial; INR 300.000 - 460.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Night shift

Descripción de la vacante

Trigent Software is seeking a dedicated customer/employee support professional to assist with resolving problems, incidents, and queries. This role emphasizes collaboration with cross-functional teams to ensure timely resolutions and thorough follow-up, with documentation and escalation procedures in place.

Candidates should have strong English communication, be detail-oriented, and capable of working in a 100% office-based night-shift environment. Previous support experience is a plus.

Formación

• Strong communication and interpersonal skills.
• Detail-oriented with excellent organizational skills.
• Problem-solving and critical thinking abilities.
• Experience in customer or employee support is a plus.

Responsabilidades

• Provide assistance in resolving customer and employee problems, incidents, issues, requests and queries.
• Collaborate with other support teams to ensure timely resolution of requests and issues.
• Ensure accurate documentation, timely notification, proper escalation, efficient tracking and thorough follow-up for all incidents.
• Focus primarily on customer and employee interactions rather than transaction processing.

Conocimientos

Communication

Interpersonal skills

Detail-oriented

Problem solving

Cross-functional collaboration

Descripción del empleo

Provide assistance in resolving customer and employee problems, incidents, issues, requests, and queries. Collaborate with other support teams as needed to ensure the timely resolution of requests and issues. Ensure accurate documentation, timely notification, proper escalation, efficient tracking, and thorough follow-up for all incidents. Focus primarily on customer and employee interactions rather than transaction processing. Qualifications: Strong communication and interpersonal skills. Ability to work collaboratively with cross-functional teams. Detail-oriented with excellent organizational skills. Problem-solving and critical/logical thinking abilities. Previous experience in customer or employee support is a plus.

Note

• 100% Work from Office
• Only Night Shifts | Shift Hours: 9.5Hrs
• Good English Communication Skills

HR

Subhijeetsingh

[e-mail]