Customer Support Executive-3.6 Lpa - Graduate fresher Can apply

Trigent Software; Bengaluru; Presencial; INR 300.000 - 420.000; Jornada completa

Descripción de la vacante

Trigent Software in Bengaluru is seeking a proactive Recruitment Support Associate to handle inbound inquiries via calls, emails, and chats, and to log cases in our ticketing system.

You will assist candidates, perform basic verifications, and ensure data quality while following GDPR guidelines and internal processes. This is an office-based role requiring strong communication, technical aptitude, and the ability to work under pressure.

Formación

• Experience using ticketing systems to log and resolve customer interactions.
• Strong verbal and written communication skills.
• Ability to learn quickly and adapt to new tools.

Responsabilidades

• Log cases and interactions correctly in the required tool and provide recruitment support to candidates as per defined processes.
• Walk customers and provide navigational support on self-service portals; perform security verifications per policies and GDPR guidelines.
• Place outbound calls as required and maintain data quality in line with targets; contribute to team through open communication.
• Adhere to company policies and update process repositories (DTPs, Knowledgebase, SharePoint).
• Maintain regular attendance and minimize customer complaints by providing exceptional service and call control.

Conocimientos

Customer service

Communication skills

Ticketing systems

ERP systems

MS Office

SharePoint

Service Now

Herramientas

Service Now

ERP systems

SharePoint

Microsoft Office

Descripción del empleo

Greeting from Trigent !!Call for more info : 7892759396 Job Responsibilities / Authorities

• Receive inbound Calls/Emails/Chats and ensure that cases and interactions are logged correctly in the required tool • Provide recruitment support to candidates (fresh applicants, rehire) as per defined processes • Walk customers/ Provide navigational support on self service portal • Ensure security verifications are carried out per company policies and procedures and is lines with the GDPR guidelines • Place outbound calls to customers when required in line with Client / Company guidelines • Work productively whilst maintaining exceptional call/data quality standards in line with targets • Contribute to the team through open and regular communication with peers / supervisors • Adhere to all company or departmental policies and procedures (personnel and operational) • Keep the process repositories like DTPs, Knowledgebase, SharePoint updated with the current process • Maintain regular and punctual attendance in line with company policies and procedures • Minimize customer complaints and escalations by providing exceptional service and call control

Knowledge & Skill Requirement

• Ability to demonstrate an efficient use of customer service technologies to complete a customer transaction using Ticket Tracking System (Service Now preferred), ERP systems, Microsoft Office Suite, and Internet Explorer • Good technical aptitude with an ability to learn quickly • Excellent verbal and written communication skills Experience Profile

Personal Attributes

• Able to work on a flexible basis as determined by the business needs • Ability to work under pressure • Team worker • Positive Attitude • Quick Learner • Punctual and Disciplined • Good Communication skills • Customer Focussed • Results driven • High standards of Integrity • Attention to detail

Work mode : Work from Office