Customer Support Executive - Night Shift

Transformative Ventures; Gurugram District; On-site; INR 279,000 - 390,600; Full time

Job summary

A progressive company in Gurugram is seeking a passionate Customer Support Executive for the night shift. This full-time role requires exceptional verbal and written communication skills, alongside problem-solving abilities to provide outstanding customer service. Responsibilities include resolving complaints, maintaining customer records, and offering training to new hires. If you are a quick learner with strong interpersonal skills, apply now to enhance customer satisfaction and support a growing team.

Qualifications

• Previous experience as a Customer Support Executive or in a similar role.
• Outstanding verbal and written communication skills.
• Strong problem-solving abilities.
• Customer-oriented with exceptional interpersonal skills.
• Ability to prioritize tasks effectively.

Responsibilities

• Understand products/services provided by the company.
• Support customers via email, social media, and phone.
• Resolve customer complaints and provide detailed information.
• Maintain records of customer interactions.
• Train new employees to improve their skills.
• Offer exceptional customer service.
• Follow up with customers for additional information.
• Collect customer feedback.
• Negotiate terms and conditions with customers.

Skills

Verbal communication

Written communication

Problem-solving

Interpersonal skills

Organizational skills

Decision-making

Job description

Customer Support Executive - Night Shift

Our Customer Service department is looking for a passionate and experienced individual to join us as a Customer Support Executive. Your main goal for this role will be to provide excellent customer satisfaction to the customers.

As a Customer Support Executive, you will be responsible for contacting customers and responding to their complaints through emails, social media, and calls in a professional manner.

In addition to this, you should possess good listening skills with the ability to complete the required tasks simultaneously.

If you are interested in this position and have a proven track record of successful customer service work, then apply now. We will contact you soon.

Responsibilities

• Understanding the products and services provided by the company.
• Supporting the customer through an email ticketing system, social media, and phone calls.
• Resolving customer complaints and queries; providing detailed information to customers.
• Maintaining records of each phone call for future reference.
• Providing new employees with training sessions to enhance their skills.
• Offering exceptional customer service and satisfaction.
• Following up with customers for any further information.
• Collecting feedback from the customers.
• Negotiating terms and conditions with the customer.

Requirements

• Previous experience working as a Customer Support Executive or a similar position in the Customer Service department.
• Exceptional verbal and written communication skills.
• Good problem‑solving abilities.
• A customer‑oriented individual.
• Ability to meet deadlines and prioritize tasks.
• Outstanding interpersonal and organizational skills.
• A quick learner with exceptional decision‑making ability.

Seniority level

Associate

Employment type

Full‑time

Job function

Customer Service

Industries

Wellness and Fitness Services and Personal Care Product Manufacturing

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