Domestic Customer Support Executive

wroots global pvt ltd; Bangalore Rural; In loco; INR 240.000 - 360.000; Tempo pieno

Descrizione del lavoro

wroots global pvt ltd in Bangalore invites applications for a Domestic Customer Support Executive - Voice Process. You will handle customer queries in English and Hindi, provide clear resolutions, and document interactions accurately in the system.

The role requires professional communication, adherence to process guidelines, and achievement of quality and productivity targets in a 6-day work week with one day off on a rotation basis.

Competenze

• Excellent communication in English and Hindi.
• Ability to handle queries and provide accurate resolutions.
• Professional and courteous customer handling.

Mansioni

• Handle customer queries and provide appropriate resolutions.
• Assist customers with process-related questions and concerns.
• Maintain professional communication and ensure customer satisfaction.
• Record customer interactions accurately in the system.
• Follow defined process guidelines and quality standards.
• Escalate complex issues to the concerned team when required.
• Meet assigned productivity and quality targets.

Conoscenze

Customer support

Communication skills

Bilingual English/Hindi

Descrizione del lavoro

Job Title: Domestic Customer Support Executive Voice Process.

Job Highlights: Process: Domestic Voice Process Languages: English & Hindi Working Days: 6 Days Week Off: 1 Day Rotational Interested?

Key Responsibilities

• Handle customer queries and provide appropriate resolutions.
• Assist customers with process-related questions and concerns.
• Maintain professional communication and ensure customer satisfaction.
• Record customer interactions accurately in the system.
• Follow defined process guidelines and quality standards.
• Escalate complex issues to the concerned team when required.
• Meet assigned productivity and quality targets.