Customer Support Executive - Cox (sneha)

Foundever; Mumbai; On-site; INR 223,000 - 279,000; Full time

Benefits offered by this job

Performance incentive

Upselling incentives

Retention incentives

Job summary

Foundever in Mumbai invites applications for Customer Service Executives to support the Cox Communications process. You will handle inbound calls, assist with broadband, billing and account concerns, and strive to resolve issues while maintaining high customer satisfaction.

Position requires good English communication; 24x7 rotating shifts, 5 working days per week, with 2 rotational offs. Location is Andheri, Mumbai.

Qualifications

• Minimum HSC/Graduate requirement.
• Good communication skills in English.
• Freshers with excellent communication may apply.

Responsibilities

• Handle inbound customer service calls and resolve queries.
• Assist customers with broadband, internet connectivity, billing and account concerns.
• Retain customers by addressing concerns and offering solutions.
• Identify upselling opportunities and promote products/services.
• Maintain high customer satisfaction and service quality.
• Document customer interactions and follow guidelines.

Skills

Customer handling

Problem solving

Basic computer skills

English communication

Education

Minimum HSC/Graduate

Job description

We are hiring Customer Service Executives for the Cox Communications process. The role involves assisting customers with broadband-related queries, providing excellent customer support, handling account-related concerns, and ensuring customer satisfaction through effective issue resolution.

Key Responsibilities:

• Handle inbound customer service calls and resolve customer queries.
• Assist customers with broadband, internet connectivity, billing, and account-related concerns.
• Retain existing customers by addressing concerns and offering suitable solutions.
• Identify upselling opportunities and promote relevant products/services.
• Maintain high levels of customer satisfaction and service quality.
• Accurately document customer interactions and follow process guidelines.

Eligibility Criteria:

• Minimum HSC/Graduate.
• Good communication skills in English.
• Customer service experience preferred.
• Freshers with excellent communication skills may also apply.

Salary & Benefits:

• Salary: 20,000 25,000 per month.
• Performance Incentive: Up to 2,000 per month.
• Additional earnings through Upselling and Retention incentives.

Shift Details:

• 24x7 Rotational Shifts.
• 5 Days Working.
• 2 Rotational Week Offs.

Location: Andheri

Preferred Skills:

• Strong customer handling skills.
• Problem-solving ability.
• Basic computer knowledge.
• Ability to work in rotational shifts.