Customer Service Executive

Thyrocare Technologies Ltd.; Navi Mumbai; On-site; INR 180,000 - 240,000; Full time

Job summary

Thyrocare Technologies Ltd. is seeking a customer service associate to handle queries via calls and emails from our Navi Mumbai location. The role blends calling and emailing with a 70/30 split, across rotational shifts.

The candidate should have good communication, basic computer skills, and be comfortable working in a fast-paced environment. Freshers with strong communication are welcome, and prior call center experience is advantageous.

Qualifications

• Excellent communication and listening skills.
• Basic computer operations proficiency.
• Freshers welcome with good communication.”

Responsibilities

• Handle customer queries and provide appropriate resolutions.
• Manage customer interactions through calling and email.
• Handle approximately 70% calling and 30% email communication.
• Provide accurate information regarding customer queries and services.
• Maintain a professional and courteous approach while interacting with customers.
• Ensure timely resolution of customer concerns and maintain customer satisfaction.
• Follow company processes, guidelines, and quality standards.

Skills

Communication skills

Call center experience

Customer handling

Rotational shifts

Freshers welcome

Computer literacy

Education

HSC / 12th Pass

Job description

Job Description

This job is provided by apna.co

Key Responsibilities

• Handle customer queries and provide appropriate resolutions.


• Manage customer interactions through calling and email.


• Handle approximately 70% calling and 30% email communication.


• Provide accurate information regarding customer queries and services.


• Maintain a professional and courteous approach while interacting with customers.


• Ensure timely resolution of customer concerns and maintain customer satisfaction.


• Follow company processes, guidelines, and quality standards.

Job Details

• Process: Customer Service – Blended Process


• Calling: 70%


• Email: 30%


• Shift Timing: Any 9-hour shift between 7:00 AM to 10:00 PM


• Weekly Off: Rotational


• Work Location: Juinagar, Navi Mumbai


• Qualification: HSC / 12th Pass

Candidate Profile

• Good communication skills.


• Basic computer knowledge.


• Ability to handle customer queries professionally.


• Comfortable working in rotational shifts and with rotational weekly offs.


• Candidates with a customer service/call centre background will be preferred.


• Freshers with good communication skills are also welcome to apply.