Customer Support Executive

The Telephony Co.; Delhi Cantonment; On-site; INR 250,000 - 350,000; Full time

Job summary

The Telephony Co. is seeking a Customer Support Executive to deliver excellent service and build strong customer connections. You will be the first point of contact for customers and help resolve queries promptly, contributing to a seamless telecom experience.

Ideal candidates may be freshers or have up to 1 year in support, with excellent English and Hindi communication, empathy under pressure, and a willingness to work flexible shifts. Training will be provided.

Qualifications

• Fresher or up to 1 year of customer support experience.
• Excellent communication in English and Hindi.
• Willingness to work flexible shifts including rotational hours.
• Basic understanding of cloud-based services is a plus.

Responsibilities

• Respond promptly to customer queries via phone, email, or chat.
• Identify customer needs and provide appropriate solutions.
• Guide customers through VoIP and telephony services.
• Record and resolve complaints with a customer-first approach.
• Coordinate with technical teams to ensure timely resolutions.
• Maintain accurate records of customer interactions and updates.

Job description

We're looking for a Customer Support Executive to deliver excellent service and build strong customer connections in a thriving environment.

About the Customer Support Executive role

We are looking for a dedicated and enthusiastic Customer Support Executive to join our support team at The Telephony Co. In this role, you'll be the first point of contact for our customers, ensuring quick resolution of their queries and maintaining high levels of satisfaction. You'll play a vital part in delivering a seamless communication experience to our clients.

Responsibilities

What you'll do

• Respond promptly to customer queries via phone, email, or chat
• Identify customer needs and provide appropriate solutions
• Guide customers through our VoIP and telephony services
• Record and resolve complaints with a customer-first approach
• Coordinate with technical teams to ensure timely resolutions
• Maintain accurate records of customer interactions and updates

Requirements

What we’re looking for

• Fresher or up to 1 year of experience in customer support
• Excellent communication skills in English and Hindi
• Ability to remain calm and empathetic under pressure
• Basic understanding of cloud-based services is a plus
• Willingness to work flexible shifts, including rotational hours

Skills

Skills that help you shine

What you’ll get

Great first job to launch a career in tech & telecom

Structured onboarding and product training

Salary growth as you take on more responsibility

Start your journey as a Customer Support Executive.