Walk-in | Customer Care Representative Non-Voice

Vcc India; Hyderabad; On-site; INR 240,000 - 360,000; Full time

Job summary

VCC in Hyderabad invites applications for a Customer Care Representative (Non-Voice). The role handles customer queries via chat and email, resolving issues and ensuring a positive brand impression.

Ideal candidates are graduates with strong grammar, fast typing, calm under pressure, and good communication skills. Shifts rotate; 18 openings.

Qualifications

• Excellent grammar in written and spoken English.
• Fast typing speed with accuracy.
• Ability to stay composed under pressure and attention to detail.
• Strong communication and interpersonal skills.
• Willingness to work rotating shifts.
• Graduation or post-graduation completed.

Responsibilities

• Support & troubleshoot IPTV, Cable, DSL internet and VoIP systems over Chat and Email.
• Provide the quickest method of resolving reported issues in a clear, concise and friendly manner.
• Develop a strong understanding of the Process/Products/Services to enhance the Customer experience.
• Communicate and coordinate with internal departments when necessary to help develop a cohesive team.
• Should possess a strong mind-set and a professional demeanour to comprehend customers issues/queries and provide resolutions thereby increasing/promoting the Brand image of the organisation.

Skills

Excellent grammar

Typing speed

Work under pressure

Communication skills

Interpersonal skills

Rotational shifts

Education

Graduate or Post Graduate

Job description

Job Description

• Support & troubleshoot IPTV, Cable, DSL internet and VoIP systems over Chat and Email
• Provide the customer with the quickest method of resolving reported issues in a clear, concise and friendly manner.
• Develop a strong understanding of the Process/Products/Services to enhance the Customer experience
• Communicate and coordinate with internal departments when necessary to help develop a cohesive team.
• Should possess a strong mind-set and a professional demeanour to comprehend customers issues/queries and provide resolutions thereby increasing/promoting the Brand image of the organisation

Preferred candidate profile

• Excellent in Grammar
• Excellent typing speed.
• Ability to work under pressure with high attention to detail
• Excellent communication and interpersonal skills
• Flexibility to work rotational shifts
• Graduate or Post Graduate

• Position : Customer Care Representative Non-Voice
• Number of Openings : 18
• Company : VCC
• Interview Timings : 3:00PM- 6:00PM [IST]
• Gate Check Approval : 3:00PM-4:00PM [IST]