Customer Service Executive

TP; Gurugram District; On-site; INR 240,000 - 320,000; Full time

Job summary

Teleperformance in Gurugram is hiring for the role of Customer Support Executive. You will handle customer interactions, address queries with clear communication, and ensure satisfaction through effective problem-solving. The role requires English fluency, basic computer literacy, and willingness to work in rotating shifts.

Join a dynamic, customer-focused team delivering quality service. This full-time position offers growth opportunities within a global customer experience leader with training

Qualifications

• Excellent communication skills in English.
• Basic computer knowledge is required.
• Willingness to work in rotational shifts.

Responsibilities

• Handle inbound and outbound chats and calls.
• Resolve customer queries and provide accurate information.
• Maintain professionalism and customer satisfaction.
• Document interactions and update records in the system.
• Meet performance metrics such as quality, productivity, and turnaround time.

Skills

English communication

Basic computer skills

Rotational shifts willingness

Job description

Job Description: Customer Support Executive TeleperformancePosition:

Customer Support Executive

Company: Teleperformance

Location: GGN

Employment Type: Full-Time

About the Role

Teleperformance is hiring dynamic and customer-oriented individuals for the role of Customer Support Executive. In this role, you will be responsible for handling customer interactions and ensuring a high level of customer satisfaction through effective communication and problem-solving skills.

Key Responsibilities

• Handle inbound and outbound, chats,
• Resolve customer queries and provide accurate information.
• Maintain a high level of professionalism and customer satisfaction.
• Document interactions and update records in the system.
• Meet performance metrics such as quality, productivity, and turnaround time.

Eligibility Criteria

• Excellent communication skills in English.
• Basic computer knowledge is required.
• Willingness to work in rotational shifts.