Customer Support Executive - Email & Chat

TP; Mohali; On-site; INR 279,000 - 446,000; Full time

Job summary

Teleperformance in Mohali is seeking a skilled professional to join our customer service team. The role focuses on delivering exceptional support via email and chat. You will handle inquiries, resolve issues, and collaborate with internal teams, while maintaining accurate records and aiming to meet performance targets.

Training will be provided to enhance skills. Join Teleperformance and contribute to delivering outstanding customer experiences in a fast-paced environment.

Qualifications

• Excellent communication and interpersonal skills.
• Ability to work in a team environment and adapt to changes.
• Strong problem-solving and analytical skills.
• Proficient in using computer applications and software.
• Ability to work in a dynamic and rapidly changing environment.
• Strong attention to detail and organizational skills.

Responsibilities

• Handle customer inquiries via email and chat.
• Provide timely and effective solutions to customer complaints.
• Collaborate with internal teams to resolve complex issues.
• Maintain accurate records of customer interactions.
• Consistently meet or exceed performance targets.
• Participate in training programs to enhance skills and knowledge.

Skills

Communication

Interpersonal

Problem-solving

Analytical

Office skills

Teamwork

Adaptability

Detail orientation

Tools

Office apps

Job description

We are looking for a highly skilled and experienced professional to join our team in Mohali. The ideal candidate will have excellent communication skills, with the ability to work in a fast-paced environment and provide exceptional customer service.

Roles and Responsibility

• Handle customer inquiries via email and chat.
• Provide timely and effective solutions to customer complaints.
• Collaborate with internal teams to resolve complex issues.
• Maintain accurate records of customer interactions.
• Consistently meet or exceed performance targets.
• Participate in training programs to enhance skills and knowledge.

Job Requirements

• Excellent communication and interpersonal skills.
• Ability to work in a team environment and adapt to changes.
• Strong problem-solving and analytical skills.
• Proficient in using computer applications and software.
• Ability to work in a dynamic and rapidly changing environment.
• Strong attention to detail and organizational skills.

About Company

Teleperformance is a leading provider of customer experience management, offering premier omnichannel support to top global companies. We emphasize the importance of our employees, fostering enduring relationships within our teams and communities. Our dedication to employee satisfaction distinguishes us from other companies.