Customer Support Executive by F:S

Nobroker Technology Solutions Private Limited; Bengaluru; On-site; INR 201,000 - 357,000; Full time

Job summary

Nobroker Technology Solutions Private Limited in Bengaluru is seeking a customer support executive to handle inbound and outbound calls and resolve queries with a customer-centric approach. The role requires strong verbal English communication, active listening, and the ability to stay calm under pressure while logging calls in the CRM system.

Join a fast-paced team focused on delivering immediate problem resolution.

Qualifications

• Clear, confident verbal communication in English (and regional languages if required).
• Active listening and ability to speak calmly under pressure.

Responsibilities

• Answer incoming customer calls to resolve queries or follow up on pending issues.
• Understand customer complaints over the phone, troubleshoot problems, and offer immediate solutions.
• Record caller details, query summaries, and resolution steps in the CRM database while or right after speaking.

Skills

Verbal communication

Active listening

Calm under pressure

Job description

Role & responsibilities

• Inbound & Outbound Calls: Answer incoming customer calls to resolve queries or make outbound calls to follow up on pending issues.
• Problem Resolution: Understand customer complaints over the phone, troubleshoot problems, and offer immediate solutions.
• Call Logging: Record caller details, query summaries, and resolution steps in the CRM database while or right after speaking.

Preferred candidate profile

• Clear, confident verbal communication in English (and regional languages if required).
• Active listening skills and ability to speak calmly under pressure.