Customer Support Executive | Non Voice process |

Talent Acquaintance; New Delhi; On-site; INR 279,000 - 446,000; Full time

Job summary

Talent Acquaintance is seeking a customer-focused chat support specialist in India. You will respond to inquiries, resolve issues, and maintain detailed records in the CRM system. The role emphasizes strong written and verbal communication, problem solving, and teamwork in a fast-paced environment.

Experience in a customer-facing setting, preferably chat or non-voice, is preferred. Candidates should be detail-oriented, able to multitask, and eager to expand product knowledge to assist customers

Qualifications

• 2+ years in a customer-facing role, preferably chat or non-voice support.
• Excellent written and verbal communication; ability to explain complex ideas clearly.
• Strong problem-solving and critical thinking abilities.

Responsibilities

• Provide exceptional customer service via chat; respond and resolve inquiries professionally.
• Use problem-solving skills to address complex customer issues.
• Collaborate with internal teams to resolve issues and improve experience.
• Maintain accurate records of interactions in CRM software.
• Continuously update knowledge of products and services to give accurate information.
• Work effectively in a team to achieve customer satisfaction goals.

Skills

Customer service

Written communication

Verbal communication

CRM proficiency

Problem solving

Team collaboration

Tools

CRM software

Job description

Roles and Responsibility

• Provide exceptional customer service through chat support, responding to inquiries and resolving issues professionally.
• Utilize strong problem-solving skills to address complex customer complaints and concerns.
• Collaborate with internal teams to resolve customer issues and enhance overall customer experience.
• Maintain accurate records of customer interactions using CRM software.
• Continuously update knowledge of products and services to provide accurate information to customers.
• Work effectively in a team environment to achieve customer satisfaction goals.

Job Requirements

• Proven experience in a customer-facing role, preferably in a chat or non-voice BPO setting.
• Excellent written and verbal communication skills, with the ability to articulate complex ideas clearly.
• Strong problem-solving skills and the ability to think critically and creatively.
• Ability to work in a fast-paced environment, managing multiple tasks simultaneously.
• Proficiency in using CRM software and other support tools.
• Strong attention to detail, ensuring accuracy and quality in work.