Customer Support Executive (Backend Executive)

TP; Indore District; On-site; INR 180,000 - 320,000; Full time

Job summary

TP in India is seeking a customer support professional to handle chat inquiries, guide customers on product information, and resolve issues promptly. The role includes documenting interactions and ensuring follow-ups where needed.

Strong attention to detail for records and hands-on experience with document verification are valued. This position is based in Indore district and involves direct customer engagement without remote work options.

Qualifications

• Respond to customer inquiries via chat support in real-time.
• Provide clear product information and guidance to customers.

Responsibilities

• Resolve customer complaints and issues efficiently.
• Escalate complex problems to the appropriate department.
• Record and document customer interactions and transactions with details.

Skills

Customer support

Job description

Job Description :-

• Respond to customer inquiries via chat support, providing product information and guidance as needed.
• Resolve customer complaints and issues efficiently and effectively.
• Escalate complex problems to the appropriate department or personnel.
• Record and document customer interactions and transactions, including details of inquiries, complaints, comments, and actions taken.
• Follow up on customer interactions when necessary.
• Hands on experience on Documents verification.

Regards,

Dipti