Customer Support Executive

GRT Jewellers; Chennai; On-site; INR 300,000 - 500,000; Full time

Job summary

GRT Jewellers in Chennai seeks a dedicated customer support professional to manage lead qualification and nurture relationships with existing customers. The role involves making outbound calls, managing customer expectations, and ensuring satisfaction.

Key responsibilities include campaign calls to inform customers about ongoing offers and scheduling appointments. Ideal candidates should have a Bachelor's degree and proven experience in customer-facing roles with excellent communication skills.

Qualifications

• Experience in customer support or client-facing roles.
• Ability to prioritize tasks and manage time effectively.
• Proficiency in using support tools and CRM systems.

Responsibilities

• Lead calls to generate business and support operational teams.
• Nurturing leads and coordinating with customers.
• Conducting campaign calls to inform customers of offers.

Skills

Customer service experience

Strong communication skills

Problem-solving skills

Multi-tasking

Education

Bachelor's degree or equivalent

Tools

CRM systems

Microsoft Office

Google Workspace

Job description

Roles & Responsibility:

• 1. Primary Lead Calls (Offline & Online) - To support the Operational Team - Lead Qualification a. Primary call has to done from CC team and make the lead/prospect drill down to customer funnel
• 2. Lead Nurturing (Online & Offline) - To support the Operational Team/ generate more Business. a. (Lead/ Prospects / Customers who showed interest towards our products then the nurturing process should be handled by the CC team). b. We would like to propose an incentive for leads conversion (Tracking through MIS Reports).
• 3. Campaign calls (Existing Customers) a. Calls to existing customers to inform about the ongoing campaigns with offers and book appointments for the interested customers.
• 4. Wishes & Special Appointment Booking on Birthday & Anniversary Days of customers.
• 5. To collect reference - from existing customers based on feedback .
• 6. Future Purchase Details - Get to know about future purchase plans for existing customers and direct their requirements to the showroom.
• 7. Need to Handle Outbound Calls.

Qualifications & Skills:

• Bachelors degree or equivalent (preferred).
• Proven experience in a customer support or client-facing role & administration.
• Strong communication and interpersonal skills.
• Ability to multi-task, prioritize, and manage time effectively.
• Problem-solving skills with a focus on customer satisfaction.
• Proficiency in using CRM systems and support tools .
• Familiarity with Microsoft Office or Google Workspace.