Customer Service Representative

Konverge Technologies; Mumbai; On-site; INR 223,000 - 391,000; Full time

Job summary

Konverge Technologies is seeking a dedicated Customer Service Representative to join our team in Maharashtra. The role focuses on handling inbound calls, providing information about products and services, and assisting customers with orders to ensure satisfaction and a positive company image.

The position requires a strong background in customer service, excellent communication, and the ability to work in a fast-paced environment.

Qualifications

• Experience in customer service is required or highly preferred.
• Excellent communication skills are essential.
• Ability to work effectively in a fast-paced environment.

Responsibilities

• Answering customer calls.
• Providing information about products and services.
• Assisting with order placements.
• Troubleshooting customer issues.
• Documenting customer interactions.
• Following up on unresolved issues.

Skills

customer service

communication skills

fast-paced work

Education

High school diploma or HS/pre-diploma

Job description

We are seeking a dedicated Customer Service Representative to join our team in Maharashtra. The ideal candidate will be responsible for providing exceptional customer support and service to our clients. This role involves handling inbound calls, addressing customer inquiries, and resolving issues efficiently. The Customer Service Representative will play a crucial role in ensuring customer satisfaction and maintaining a positive company image.

Key responsibilities

• answering customer calls
• providing information about products and services
• assisting with order placements
• troubleshooting customer issues
• document customer interactions
• follow up on unresolved issues

Required skills

• strong background in customer service
• excellent communication skills
• the ability to work in a fast-paced environment
• A high school certificate (HSC) or diploma is preferred.
• Experience in a BPO or call center environment is a plus.