Customer Support Executive

Tripta Innovations; Surat; On-site; INR 150,000 - 230,000; Full time

Job summary

Tripta Innovations in Surat is seeking a Customer Support Executive to provide client support and resolve queries, ensuring high customer satisfaction. The role emphasizes strong communication skills and basic accounting knowledge to assist clients effectively.

Responsibilities include handling client interactions, following up on requests, and addressing complaints promptly to maintain trust. A graduate background and good communication are essential for success in this position.

Qualifications

• Candidate should be a graduate.
• Good communication skills required.
• Knowledge of accounting is preferred.

Responsibilities

• Provide support services to clients and resolve queries.
• Follow up with clients and provide timely updates.
• Address and resolve customer complaints promptly and professionally.
• Handle customer concerns ensuring a positive experience for customers.
• Obtain feedback from clients after interactions.
• Record and communicate new requirements from clients.

Skills

Communication skills

Accounting knowledge

Education

Graduate degree

Job description

Technical/Customer Support Executive

Opening for Surat location

Job Summary

We are looking for a Customer Support Executive to provide client support, resolve customer queries, and ensure excellent customer satisfaction. Candidates with good communication skills and basic accounting knowledge are encouraged to apply.

Responsibilities and Duties

Dear Candidate,

We are looking for a Customer Support Executive to join our team. Your roles and responsibilities include:

Job Responsibilities

• Providing support services to clients.
• Take follow ups and provide updates.
• Resolving customer complaints brought to your attention.
• Handling customer concerns and complaints in a timely manner.
• Interacting with customers to ensure they have a desirable and sharable experience.
• Have to take feedback from clients.
• Receive new requirements from clients.

Desired Candidate Profile

• Should be graduate candidate.
• Should have good communication skills.
• Should have knowledge of accounting.