Customer Service Executive

Xira Infotech; India; On-site; INR 167,400 - 279,000; Full time

Benefits offered by this job

Professional and supportive work environment

Opportunity for career growth and skill development

Exposure to customer handling and business communication

Performance-based growth opportunities

Job summary

Xira Infotech is looking for a dedicated Customer Service Executive to join our team in Vapi, India. The ideal candidate should have good communication skills, basic English knowledge, and the ability to handle customer interactions professionally. This position primarily involves telecalling, customer follow-ups, and maintaining strong client relationships.

The role offers opportunities for career growth, skill development, and a supportive work environment.

Qualifications

• 1-2 years of experience in customer service or telecalling.
• Candidates should possess good communication skills.

Responsibilities

• Handle telecalling and communicate with customers professionally.
• Explain company services and assist clients with inquiries.
• Generate and follow up on leads through calls.
• Maintain healthy customer relationships and provide support.
• Coordinate with internal teams for customer service operations.
• Update daily call reports and maintain customer records accurately.

Skills

Good communication and interpersonal skills

Basic English speaking and understanding skills

Confidence in handling customer calls

Basic computer knowledge

Ability to work in a team environment

Education

Any Graduate / Relevant Experience Preferred

Job description

Job Overview:

We are looking for a dedicated and customer-focused Customer Service Executive to join our team. The ideal candidate should possess good communication skills, basic English knowledge, and the ability to handle customer interactions professionally. This role mainly involves telecalling, customer follow-ups, and maintaining strong client relationships.

Position Details:

• Job Role: Customer Service Executive
• Location: Vapi
• Preferred Candidate: Female
• Experience Required: 1–2 Years

Key Responsibilities:

• Handle telecalling and communicate with customers professionally
• Explain company services and assist clients with inquiries
• Generate and follow up on leads through calls and communication
• Maintain healthy customer relationships and provide support
• Coordinate with internal teams for smooth customer service operations
• Update daily call reports and maintain customer records accurately

Skills Required:

• Good communication and interpersonal skills
• Basic English speaking and understanding skills
• Confidence in handling customer calls
• Basic computer knowledge
• Ability to work in a team environment

Qualification:

• Any Graduate / Relevant Experience Preferred

Why Join Us?

• Professional and supportive work environment
• Opportunity for career growth and skill development
• Exposure to customer handling and business communication
• Performance-based growth opportunities