Customer Support Executive

LOGICWIND; Surat; On-site; INR 150,000 - 210,000; Full time

Job summary

LOGICWIND is seeking a Client Support & Project Coordinator to communicate with clients, understand their queries, and coordinate with our internal teams to ensure timely updates and resolutions. This role does not require coding or technical development skills and emphasizes strong communication and customer-first service.

You will be the main point of contact, document requirements, and coordinate with Development, QA, and Product teams to resolve issues efficiently while maintaining

Qualifications

• Excellent verbal and written English communication.
• Good interpersonal and customer handling skills.
• Strong follow-up and coordination abilities.
• Good documentation and email writing skills.
• Basic computer knowledge and proficiency in MS Office or Google Workspace.
• Ability to multitask and prioritize work effectively.
• Positive attitude and willingness to learn.

Responsibilities

• Be the primary point of contact for clients using our software products.
• Receive client queries through calls, emails, WhatsApp, or online meetings.
• Understand client issues and clearly document the requirements.
• Coordinate with the Development, QA, and Product teams for issue resolution.
• Follow up with internal teams to ensure timely completion of tasks.
• Keep clients updated on the status of their requests.
• Schedule client meetings and prepare meeting notes and action items.
• Maintain records of client requests, discussions, and resolutions.
• Build positive relationships with clients by providing prompt and professional support.

Skills

Verbal English

Written English

Interpersonal skills

Follow-up coordination

Documentation & email writing

Multitasking

Learning attitude

Tools

MS Office

Google Workspace

Job description

Job Description – Customer Support Executive

Location: Surat (On-site)

Experience: 0-1 Year

About The Role

Logicwind Technologies is looking for a Client Support & Project Coordinator who will be responsible for communicating with clients, understanding their queries, coordinating with the internal team, and ensuring timely updates and resolutions.

This role does not require coding or technical development skills. We are looking for someone with excellent communication skills, a customer-first attitude, and strong follow-up abilities.

Key Responsibilities

• Be the primary point of contact for clients using our software products.
• Receive client queries through calls, emails, WhatsApp, or online meetings.
• Understand client issues and clearly document the requirements.
• Coordinate with the Development, QA, and Product teams for issue resolution.
• Follow up with internal teams to ensure timely completion of tasks.
• Keep clients updated on the status of their requests.
• Schedule client meetings and prepare meeting notes and action items.
• Maintain records of client requests, discussions, and resolutions.
• Build positive relationships with clients by providing prompt and professional support.

Required Skills

• Excellent verbal and written English communication.
• Good interpersonal and customer handling skills.
• Strong follow-up and coordination abilities.
• Good documentation and email writing skills.
• Basic computer knowledge and proficiency in MS Office or Google Workspace.
• Ability to multitask and prioritize work effectively.
• Positive attitude and willingness to learn.