Customer Support Executive

KAAPRO; Surat; On-site; INR 180,000 - 300,000; Full time

Benefits offered by this job

Training program

Growth opportunities

Friendly work environment

Job summary

KAAPRO in Surat is seeking a Customer Support Executive to handle client and candidate interactions on-site. You will manage calls, emails and chats, resolve queries, and contribute to CRM records while maintaining high service standards.

The role is open to freshers with strong communication in English, Hindi and Gujarati, with 0–2 years of experience. A graduate degree and a customer-focused, multi-tasking mindset are expected.

Qualifications

• Graduate in any discipline.
• 0–2 years of experience in customer support, call centre or client servicing.
• Good verbal and written communication in English, Hindi and Gujarati.
• Basic computer skills (MS Office, email; CRM exposure is a plus).
• Patient, polite and solution-oriented attitude.
• Ability to multitask and work in a target-driven environment.

Responsibilities

• Handle inbound and outbound calls, emails and chats from clients and candidates.
• Resolve queries and complaints promptly and professionally, escalating where needed.
• Maintain accurate records of interactions in the CRM.
• Follow up with clients and candidates to ensure issues are closed and satisfaction is high.
• Share timely updates on requirements, interview schedules and onboarding status.
• Coordinate with internal teams to resolve issues quickly.
• Prepare daily and weekly reports on query volumes and resolution status.

Skills

Verbal communication

Written communication

Multilingual (English/Hindi/Gujarati)

CRM exposure

Education

Graduate degree

Tools

MS Office

CRM systems

Job description

We are hiring a Customer Support Executive for one of our reputed clients in Surat.

Role: Customer Support Executive

Location: Surat (On-site)

Experience: 0–2 years (freshers with good communication welcome)

Employment Type: Full-time

Key Responsibilities

• Handle inbound and outbound calls, emails and chats from clients and candidates
• Resolve queries and complaints promptly and professionally, escalating where needed
• Maintain accurate records of interactions in the CRM
• Follow up with clients and candidates to ensure issues are closed and satisfaction is high
• Share timely updates on requirements, interview schedules and onboarding status
• Coordinate with internal teams to resolve issues quickly
• Prepare daily and weekly reports on query volumes and resolution status

Requirements

• Graduate in any discipline
• 0–2 years of experience in customer support, call centre or client servicing
• Good verbal and written communication in English, Hindi and Gujarati
• Basic computer skills (MS Office, email; CRM exposure is a plus)
• Patient, polite and solution-oriented attitude
• Ability to multitask and work in a target-driven environment

What We Offer

• Competitive salary based on experience
• Training and a clear growth path
• Friendly, supportive work environment