Customer Support Executive

ExcelR Edtech Pvt Ltd; Bhilwara; On-site; INR 240,000 - 360,000; Full time

Job summary

ExcelR Edtech Pvt Ltd is seeking a dedicated Customer Support Executive to join our Rajasthan team. The role focuses on delivering exceptional service, handling inquiries via phone, email, or chat, and resolving issues with effective communication.

You will stay updated on product knowledge and policies to ensure accurate assistance. Ideal candidates have strong communication skills and prior customer support or BPO experience, with familiarity handling IVR systems and CS software.

Qualifications

• Proven ability to communicate clearly in written and verbal form.
• Experience in handling customer queries via phone, email, or chat is preferred.
• Familiarity with IVR systems and customer service software is advantageous.
• Ability to manage multiple tasks in a fast-paced setting.
• Customer-centric mindset with strong problem-solving skills.

Responsibilities

• Respond to customer inquiries via phone, email, or chat in a timely and professional manner.
• Assist customers with product-related questions and provide solutions to their issues.
• Maintain a high level of customer satisfaction by addressing concerns and providing accurate information.
• Collaborate with team members to improve processes and enhance the customer experience.
• Document customer interactions and feedback for continuous improvement.
• Stay updated on product knowledge and company policies to provide accurate assistance.

Skills

Strong communication

Customer support/BPO experience

IVR familiarity

Fast-paced environment

Problem solving/customer-oriented

Job description

We are seeking a dedicated Customer Support Executive to join our team in Rajasthan. The ideal candidate will be responsible for providing exceptional customer service and support to our clients. As a Customer Support Executive, you will handle inquiries, resolve issues, and ensure customer satisfaction through effective communication and problem-solving skills.

Key Responsibilities

• Respond to customer inquiries via phone, email, or chat in a timely and professional manner.
• Assist customers with product-related questions and provide solutions to their issues.
• Maintain a high level of customer satisfaction by addressing concerns and providing accurate information.
• Collaborate with team members to improve processes and enhance the customer experience.
• Document customer interactions and feedback for continuous improvement.
• Stay updated on product knowledge and company policies to provide accurate assistance.

Required Skills

• Strong communication skills, both verbal and written.
• Experience in customer support or BPO environments is preferred.
• Familiarity with IVR systems and customer service software.
• Ability to work in a fast-paced environment and handle multiple tasks.
• Problem-solving skills and a customer-oriented mindset.

If you are passionate about helping customers and have the skills to provide excellent support, we encourage you to apply for this exciting opportunity.