Customer Support Executive

ExcelR Edtech Pvt Ltd; Jodhpur; On-site; INR 180,000 - 300,000; Full time

Job summary

ExcelR Edtech Pvt Ltd seeks a dedicated Customer Support Executive in Rajasthan to handle inbound calls and deliver exceptional care. You will resolve inquiries and guide customers through our services, while maintaining professionalism and empathy in every interaction.

Join a dynamic team focused on customer satisfaction, teamwork, and continuous learning to improve service delivery and product knowledge.

Qualifications

• Excellent verbal and written communication skills.
• Ability to handle multiple calls and tasks in a fast-paced environment.
• Experience with call center software is preferred.
• Freshers encouraged to apply; motivation and empathy required.

Responsibilities

• Handle inbound calls from customers and address queries with accuracy.
• Assist customers with concerns and guide them through our services and products.
• Maintain professionalism and empathy during customer interactions.
• Document customer interactions and feedback in the system for reference.
• Collaborate with team members to improve service delivery and experience.
• Participate in training sessions to enhance product knowledge.

Skills

Strong communication skills

Multitasking

Call center software

Customer-centric

Freshers welcome

Job description

We are seeking a dedicated and enthusiastic Customer Support Executive to join our team in Rajasthan. The ideal candidate will be responsible for handling inbound calls and providing exceptional customer care to our clients. As a Customer Support Executive, you will play a crucial role in ensuring customer satisfaction and resolving inquiries effectively.

Key Responsibilities

• Handle inbound calls from customers, addressing their queries and providing accurate information.
• Assist customers with their concerns and guide them through our services and products.
• Maintain a high level of professionalism and empathy while interacting with customers.
• Document customer interactions and feedback in our system for future reference.
• Collaborate with team members to improve service delivery and customer experience.
• Participate in training sessions to enhance product knowledge and customer service skills.

Required Skills

• Strong communication skills, both verbal and written.
• Ability to handle multiple tasks and work in a fast-paced environment.
• Proficiency in using call center software and tools.
• A customer-centric approach with a passion for helping others.
• Previous experience in a BPO or call center environment is a plus, but freshers are also encouraged to apply.

If you are looking for an opportunity to grow in the customer support field and are passionate about providing excellent service, we would love to hear from you. Join us and be a part of a dynamic team that values customer satisfaction and teamwork.