Customer Service Representative

Steerway Business Consultants; Rajkot; On-site; INR 250,000 - 400,000; Full time

Job summary

Steerway Business Consultants in Gujarat is seeking a dedicated Customer Service Representative to join our team. You will handle inquiries, provide product information, and help resolve issues to ensure a positive experience for every customer.

The role requires strong communication, problem-solving, and the ability to manage multiple tasks in a fast-paced environment, with proficiency in customer service software and MS Office.

Qualifications

• Excellent communication skills in English; able to interact with customers via phone, email, chat.
• Strong problem-solving abilities with attention to detail.
• Ability to work in a fast-paced environment and handle multiple tasks.
• Proficiency in customer service software and MS Office.

Responsibilities

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Assist customers with product information, order status, and troubleshooting issues.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with other departments to resolve customer issues and improve service delivery.
• Provide feedback to management on customer trends and areas for improvement.
• Ensure compliance with company policies and procedures while handling customer interactions.

Skills

Communication

Problem-solving

Multitasking

Positive attitude

Tools

MS Office

Customer service software

Job description

We are seeking a dedicated and enthusiastic Customer Service Representative to join our team in Gujarat. The ideal candidate will have a passion for providing exceptional customer service and will be responsible for managing customer inquiries, resolving issues, and ensuring a positive customer experience.

Key Responsibilities

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Assist customers with product information, order status, and troubleshooting issues.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with other departments to resolve customer issues and improve service delivery.
• Provide feedback to management on customer trends and areas for improvement.
• Ensure compliance with company policies and procedures while handling customer interactions.

Required Skills

• Strong communication skills, both verbal and written.
• Excellent problem-solving abilities and attention to detail.
• Ability to work in a fast-paced environment and manage multiple tasks.
• Proficiency in customer service software and Microsoft Office Suite.
• A positive attitude and a commitment to delivering outstanding customer service.