Customer Support Executive

ExcelR Edtech Pvt Ltd; Kota; On-site; INR 220,000 - 320,000; Full time

Job summary

ExcelR Edtech Pvt Ltd in Rajasthan is seeking a dedicated Customer Support Executive to handle inquiries, resolve issues, and ensure customer satisfaction. You will communicate across phone, email, and chat, providing timely and accurate information to clients.

The role emphasizes product knowledge, collaboration with the team to improve processes, and documenting interactions for continuous improvement. If you enjoy helping customers and can manage multiple tasks in a dynamic setting, this

Qualifications

• Strong communication skills, both verbal and written.
• Experience in customer support or BPO environments preferred.
• Familiarity with IVR systems and customer service software.
• Ability to work in a fast-paced environment and handle multiple tasks.
• Problem-solving skills and a customer-oriented mindset.

Responsibilities

• Respond to customer inquiries via phone, email, or chat in a timely and professional manner.
• Assist customers with product-related questions and provide solutions to their issues.
• Maintain a high level of customer satisfaction by addressing concerns and providing accurate information.
• Collaborate with team members to improve processes and enhance the customer experience.
• Document customer interactions and feedback for continuous improvement.
• Stay updated on product knowledge and company policies to provide accurate assistance.

Skills

Communication skills

BPO experience

IVR familiarity

Multitasking

Customer-oriented

Tools

IVR systems

Customer service software

Job description

We are seeking a dedicated Customer Support Executive to join our team in Rajasthan. The ideal candidate will be responsible for providing exceptional customer service and support to our clients. As a Customer Support Executive, you will handle inquiries, resolve issues, and ensure customer satisfaction through effective communication and problem-solving skills.

Key Responsibilities

• Respond to customer inquiries via phone, email, or chat in a timely and professional manner.
• Assist customers with product-related questions and provide solutions to their issues.
• Maintain a high level of customer satisfaction by addressing concerns and providing accurate information.
• Collaborate with team members to improve processes and enhance the customer experience.
• Document customer interactions and feedback for continuous improvement.
• Stay updated on product knowledge and company policies to provide accurate assistance.

Required Skills

• Strong communication skills, both verbal and written.
• Experience in customer support or BPO environments is preferred.
• Familiarity with IVR systems and customer service software.
• Ability to work in a fast-paced environment and handle multiple tasks.
• Problem-solving skills and a customer-oriented mindset.

If you are passionate about helping customers and have the skills to provide excellent support, we encourage you to apply for this exciting opportunity.