Customer Support Executive

ExcelR Edtech Pvt Ltd; Alwar; On-site; INR 201,000 - 279,000; Full time

Job summary

ExcelR Edtech Pvt Ltd in Rajasthan is seeking a dedicated Customer Support Executive to join our team. You will handle inquiries, resolve issues, and ensure customer satisfaction through clear communication and problem-solving skills.

Responsibilities include responding to inquiries via phone, email, or chat, assisting customers with product questions, maintaining documentation, and collaborating with the team to improve processes and the customer experience.

Qualifications

• Excellent verbal and written communication abilities.
• Experience in customer support or BPO environments is preferred.
• Familiarity with IVR and customer service software.
• Able to handle multiple tasks in a fast-paced environment.
• Customer-oriented mindset with problem-solving skills.

Responsibilities

• Respond to customer inquiries via phone, email, or chat in a timely and professional manner.
• Assist customers with product-related questions and provide solutions to their issues.
• Maintain a high level of customer satisfaction by addressing concerns and providing accurate information.
• Collaborate with team members to improve processes and enhance the customer experience.
• Document customer interactions and feedback for continuous improvement.
• Stay updated on product knowledge and company policies to provide accurate assistance.

Skills

Strong communication

Customer support experience

IVR systems

Fast-paced environment

Problem-solving

Tools

CRM software

Job description

We are seeking a dedicated Customer Support Executive to join our team in Rajasthan. The ideal candidate will be responsible for providing exceptional customer service and support to our clients. As a Customer Support Executive, you will handle inquiries, resolve issues, and ensure customer satisfaction through effective communication and problem-solving skills.

Key Responsibilities

• Respond to customer inquiries via phone, email, or chat in a timely and professional manner.
• Assist customers with product-related questions and provide solutions to their issues.
• Maintain a high level of customer satisfaction by addressing concerns and providing accurate information.
• Collaborate with team members to improve processes and enhance the customer experience.
• Document customer interactions and feedback for continuous improvement.
• Stay updated on product knowledge and company policies to provide accurate assistance.

Required Skills

• Strong communication skills, both verbal and written.
• Experience in customer support or BPO environments is preferred.
• Familiarity with IVR systems and customer service software.
• Ability to work in a fast-paced environment and handle multiple tasks.
• Problem-solving skills and a customer-oriented mindset.

If you are passionate about helping customers and have the skills to provide excellent support, we encourage you to apply for this exciting opportunity.