Customer Service Executive

Guideline Inc; Pune District; On-site; INR 446,000 - 502,000; Full time

Benefits offered by this job

Best in Market Salaries

7-week training program

Unlimited incentive plan

Free Medical/Life insurance

Free Home Pick & Drop Transportation

Fixed shifts post training

Sunday fixed Off & Alternate Saturday

US shift exposure

Job summary

Guideline Inc is hiring for an Executive - Customer Service to communicate with US-based healthcare and telecom consumers for overdue payments. The role involves phone negotiations on behalf of clients and requires working US shifts from India.

The position offers fixed shifts after training, 7-week training, and an unlimited incentive plan with transparent KRAs. Freshers and experienced candidates have different take-home salaries, with comprehensive employee benefits like free medical and life

Qualifications

• Experience in customer service or collections is preferred.
• Excellent communication and negotiation skills.
• Ability to work US shifts and handle high-volume calls.

Responsibilities

• Communicate with consumers of healthcare and telecommunication providers in the United States to collect on overdue and unpaid bills.
• Call consumers on phone and negotiate for overdue payments on behalf of the client.

Job description

• Best in Market Salaries from 3 lakhs plus
• 7-week new hire training program
• Unlimited Incentive Plan with transparent KRA's
• Enhance your Analytical/Decision Making & Negotiation skills
• Cross functional growth opportunities within 6 months, for experienced candidates
• Free Medical/Life insurance
• Employee Centric & Compliant Policies
• Free Home Pick & Drop Transportation
• Fixed shifts post the training period [Rare changes in case of business requirements]
• 7:15 min login plus 45-minute break = 8-hour shifts
• Shift timings - 05:30pm, 08:30pm; 01:30pm
• Sunday fixed Off & Alternate Saturday Working. This job requires you to work in US shifts between 5:30 pm & 10:30 am
• As an Executive - Customer Service, you will be responsible to communicate with consumers of healthcare and telecommunication providers in the United States to collect on overdue and unpaid bills. As a collection specialist, you will be responsible for calling consumers on phone and negotiating for the overdue payment, on behalf of the client.
• Salary - 45k in hand plus unlimited incentives for First Party & 40000/- in hand plus unlimted incentive for experienced candidates only.
• For Freshers - 20559/- net take home plus incentives {Male}
• For Freshers - 20759/- net take home plus incentives {Female}