Customer Support Executive

AIonOS; Pune District; Presencial; INR 391 000 - 536 000; Tempo integral

Resumo da oferta

AIonOS in Pune is seeking a Customer Care Executive (Voice Process) to handle end-to-end customer requests, ensuring accuracy and timely order processing. The role includes training modules, adherence to security policies, and collaboration with the commercial team to improve customer interactions.

Requirements include a university degree or equivalent experience and 3–5 years in OTA environments with Amadeus GDS familiarity. Rotational shifts and 5-day weeks are part of the work schedule.

Qualificações

• University degree or equivalent professional experience.
• 35 years in an Online Travel Agency (OTA) or similar work environment with hands-on experience with Amadeus GDS.
• Understanding of Travel Industry Standards (IATA, BSP/ARC, AOG, ICAO)

Responsabilidades

• Handle requests end-to-end including email receipt, order creation, follow-up, and customer validation within SLTs.
• Complete Company training modules (DNA, GTM market, product learning sessions) and follow company order flows and guidelines.
• Translate customer emails into actionable orders by gathering, validating, and inputting accurate information per company requirements.
• Support commercial teams by guiding communication with customers and contributing to process improvement.

Formação académica

University degree or equivalent professional experience

Ferramentas

Amadeus GDS

Descrição da oferta de emprego

WE ARE HIRING CUSTOMER CARE EXECUTIVE (VOICE PROCESS)

Location: Kalyani Nagar, Pune

Salary: 35,000 to 48,000 per month

Working: 5 Days Working

Shift: Rotational Shifts

Key Responsibilities

1. Request Management

• Complete Company training modules (DNA, GTM market, Product learning sessions)
• Understand and follow Company ordering flows and guidelines
• Translate customer emails into actionable orders by gathering, validating, and inputting accurate information based on Company requirements
• Ensure each request aligns with market-specific requirements and contract terms
• Manage requests end-to-endincluding email receipt, order creation, follow-up, and customer validationwithin agreed Service Level Targets (SLTs)

2. Security & Legal Compliance

• Undertaking training related to security and legal obligations linked to sales support activities
• Execute all requests in accordance with the Companys security policies and legal frameworks, especially regarding subscriber agreements

3. Support to Commercial Team

• Assist commercial teams in gathering accurate information by guiding their communication with customers

4. Continuous Improvement

• Actively contributes to the enhancement and optimization of internal processes and procedures through feedback and experience

Qualifications & Experience

• Education: University degree or equivalent professional experience
• Experience: 35 years in an Online Travel Agency (OTA) or similar work environment with hands-on experience with Amadeus GDS
• Domain Knowledge: Understanding of Travel Industry Standards (IATA, BSP/ARC, AOG, ICAO)

Contact: 8218119136(Ankit Sharma ) call and WhatsApp for interview

Email: [e-mail]