Sr. Analyst (Sales Support) ll Pune

Aionos; Kalyani Nagar; On-site; INR 550,000 - 900,000; Full time

Job summary

AIonOS is seeking an Analyst / Sr. Analyst (Sales Support) in Pune-Kalyani Nagar to manage customer requests end-to-end, ensuring accuracy and timely processing within SLTs. The role requires OTA experience, Amadeus GDS mastery, and strong English communication.

You will support the commercial team, adhere to security and legal standards, and contribute to process improvements. The ideal candidate has 3–5 years in OTA or similar settings, solid knowledge of travel industry standards, and

Qualifications

• University degree or equivalent professional experience.
• 3–5 years in an Online Travel Agency (OTA) or similar environment with hands-on Amadeus GDS experience.
• Knowledge of Travel Industry Standards (IATA, BSP/ARC, AOG, ICAO).

Responsibilities

• Manage requests end-to-end including email receipt, order creation, follow-up and customer validation within SLTs.
• Undertake training on security and legal obligations related to sales support activities; follow company policies.
• Assist commercial teams by guiding customer communications and gathering accurate information.
• Contribute to continuous improvement by suggesting process optimizations.

Skills

OTA experience

English proficiency

Analytical thinking

Accountability

Communication

Education

University degree or equivalent

Travel industry standards knowledge (IATA, BSP/ARC, AOG, ICAO)

Tools

Amadeus GDS

Microsoft Office

Confluence

SharePoint

Outlook

Job description

Analyst / Sr. Analyst (Sales Support) ll Pune-Kalyani Nagar

Department - CX Operations Sales Support

Location : Pune-Kalyani Nagar

Key Responsibilities

1. Request Management

• Complete Company training modules (DNA, GTM market, Product learning sessions).
• Understand and follow Company ordering flows and guidelines.
• Translate customer emails into actionable orders by gathering, validating, and inputting accurate information based on Company requirements.
• Ensure each request aligns with market-specific requirements and contract terms
• Manage requests end-to-endincluding email receipt, order creation, follow-up, and customer validationwithin agreed Service Level Targets (SLTs)

2. Security & Legal Compliance

• Undertaking training related to security and legal obligations linked to sales support activities.
• Execute all requests in accordance with the Company’s security policies and legal frameworks, especially regarding subscriber agreements.

3. Support to Commercial Team

• Assist commercial teams in gathering accurate information by guiding their communication with customers

4. Continuous Improvement

• Actively contributes to the enhancement and optimization of internal processes and procedures through feedback and experience

Qualifications & Experience

• Education: University degree or equivalent professional experience
• Experience: 3–5 years in an Online Travel Agency (OTA) or similar work environment with hands‑on experience with Amadeus GDS
• Domain Knowledge: Understanding of Travel Industry Standards (IATA, BSP/ARC, AOG, ICAO)

Technical Skills

• Computing: Proficient in Microsoft Office, Confluence, SharePoint, and Outlook
• Language: Fluent in English (Versant level: C1); additional languages are a plus

Core Competencies

• Accountability: Takes ownership of tasks and reliably delivers results
• Business Acumen: Understands the broader Company business context and how their role contributes
• Technical Excellence: Demonstrates a high level of functional and technical ability
• Customer Focus: Understands and anticipates customer needs
• Communication: Communicates clearly and listens actively
• Building Relationships: Displays a collaborative and team-oriented mindset
• Leading Self: Demonstrates self‑awareness, initiative, and continuous self-development
• Analytical Thinking: Investigates issues, sources relevant information, and forms sound conclusions
• Adaptability & Flexibility: Adjusts effectively to changing demands and situations