Walk-in | Customer Care executive ll Urgent hiring ll Noida sector 142

AIonOS; Dadri; On-site; INR 240,000 - 320,000; Full time

Benefits offered by this job

Cab facility

Job summary

AIonOS in Noida is seeking Customer Support Experts to handle inbound voice interactions for domestic travel and OTA-related inquiries. You will assist customers with bookings, changes, cancellations, refunds, and ensure timely resolutions while following quality and data privacy standards.

Ideal candidates have at least 6 months of customer service or travel industry experience, strong communication skills, and SHL B1 or higher.

Qualifications

• 6 months+ experience in Customer Service or travel industry.
• Excellent communication and customer handling.
• SHL Score: B1 or higher.

Responsibilities

• Handle inbound voice-based customer interactions.
• Assist with bookings, modifications, cancellations, rebooking and refunds.
• Deliver timely and accurate resolutions.
• Adhere to quality, compliance, and process standards.
• Collaborate with Team Leaders, SMEs, and support teams.
• Maintain customer data confidentiality.

Skills

Communication skills

Customer service experience

SHL score

Education

Undergraduate or Graduate degree

Job description

Urgent hiring ll Hiring Alarm ll Hiring in AionOS

WE'RE HIRING Customer Support Experts (Voice Process - Domestic Travel Support)

Noida | 5 Days Working with 10 hours shift | Rotational Shifts & Weekly Offs Cab Facility Provided in odd hours

Location : Stellar Okas, 1423, Sector 142, Noida, Uttar Pradesh 201304

About the Role :

• Join our growing Domestic Travel Support Team and help deliver exceptional travel experiences.
• Ideal for customer-centric professionals looking to build a rewarding career in the Airline, Travel, and OTA industry.

Key Responsibilities :

• Handle inbound voice-based customer interactions.
• Assist with bookings, modifications, cancellations, rebooking's, and refunds.
• Deliver timely and accurate resolutions.
• Adhere to quality, compliance, and process standards.
• Collaborate with Team Leaders, SMEs, and support teams.
• Maintain customer data confidentiality.

Eligibility Criteria

• Undergraduate and Graduate candidates can apply. (No Freshers)
• Minimum 6 months of Customer Service, BPO, Contact Center, Travel, Airline, or OTA experience.
• Strong communication and customer handling skills.
• SHL Score: B1 and above.

Why Join Us?

Competitive salary and career growth opportunities.

Exposure to leading travel support operations.

Dynamic and employee-friendly work culture.

Continuous learning and development opportunities.

Opportunity to grow with a high-performing team.