Walk-in | Operations Expert/Airlines

Aionos; Mohali; On-site; INR 268,000 - 424,000; Full time

Benefits offered by this job

Cab Facility Provided in odd hours

Job summary

AIonOS in Mohali invites applications for a Customer Support Expert (Voice Process - Domestic Travel Support). You will handle inbound voice interactions, assist with bookings, changes, refunds, and ensure timely, accurate resolutions while maintaining data confidentiality.

Ideal candidates have 6 months in customer service or travel domains, strong communication, and SHL score B1 or higher. We offer competitive salary, cab facility in odd hours, 5-day weeks, rotation shifts, and a

Qualifications

• Undergraduate or Graduate candidates can apply. (No Freshers)
• Minimum 6 months of customer service, BPO, contact center, travel, airline, or OTA experience.
• Strong communication and customer handling skills.

Responsibilities

• Handle inbound voice-based customer interactions.
• Assist with bookings, modifications, cancellations, rebooking's, and refunds.
• Deliver timely and accurate resolutions.
• Adhere to quality, compliance, and process standards.
• Collaborate with Team Leaders, SMEs, and support teams.
• Maintain customer data confidentiality.

Skills

Customer service experience

Communication skills

Education

Undergraduate or Graduate

Job description

Urgent hiring ll Hiring Alarm ll Hiring in AionOS

WE'RE HIRING Customer Support Experts (Voice Process - Domestic Travel Support)

Mohali Sector -83 | 5 Days Working with 10 hours shift | Rotational Shifts & Weekly Offs

Cab Facility Provided in odd hours

About the Role :

*Join our growing Domestic Travel Support Team and help deliver exceptional travel experiences.

*Ideal for customer-centric professionals looking to build a rewarding career in the Airline, Travel, and OTA industry.

Key Responsibilities :

• Handle inbound voice-based customer interactions.
• Assist with bookings, modifications, cancellations, rebooking's, and refunds.
• Deliver timely and accurate resolutions.
• Adhere to quality, compliance, and process standards.
• Collaborate with Team Leaders, SMEs, and support teams.
• Maintain customer data confidentiality.

Eligibility Criteria

• Undergraduate and Graduate candidates can apply. (No Freshers)
• Minimum 6 months of Customer Service, BPO, Contact Center, Travel, Airline, or OTA experience.
• Strong communication and customer handling skills.
• SHL Score: B1 and above.

Why Join Us?

• Competitive salary and career growth opportunities.
• Exposure to leading travel support operations.
• Dynamic and employee-friendly work culture.
• Continuous learning and development opportunities.
• Opportunity to grow with a high-performing team.