Customer Service Executive

Career Guideline Services India Pvt. Ltd; Thane; On-site; INR 508,000 - 608,000; Full time

Job summary

Career Guideline Services India Pvt. Ltd is seeking a Travel Customer Service Executive to support flight bookings, cancellations and refunds from Airoli, Thane & Vashi.

You will handle inquiries via calls, emails or chat, coordinate with airlines, and assist with itinerary changes while working across 24/7 rotational shifts.

Qualifications

• Sabre, Galileo and Amadeus GDS knowledge.
• Understanding of airline reservations and ticketing.
• Flight booking, fare rules, PNR creation, ticket modifications.
• Excellent communication and customer handling.
• Experience in travel process or international BPO preferred.
• Willing to work in 24/7 rotational shifts.

Responsibilities

• Handle customer queries related to flight bookings, cancellations, rescheduling and refunds.
• Assist customers with flight reservations and ticket modifications.
• Provide support for itinerary changes, baggage queries and travel-related concerns.
• Handle customer interactions through calls, emails or chat.
• Resolve customer issues professionally and ensure customer satisfaction.
• Coordinate with airlines and internal teams for booking-related issues.

Skills

Communication skills

Travel industry experience

International travel support

24/7 shift readiness

BPO experience

Tools

Sabre

Galileo

Amadeus GDS

Job description

Job Description

Travel Customer Service Executive

Job Title: Travel Customer Service Executive

Job Locations: Airoli, Thane & Vashi

Salary: Up to ₹50,000 per month

Shift: 24/7 Rotational Shifts

Week Off: 2 Rotational Week Offs

Job Responsibilities

• Handle customer queries related to flight bookings, cancellations, rescheduling and refunds.
• Assist customers with flight reservations and ticket modifications.
• Provide support for itinerary changes, baggage queries and travel-related concerns.
• Handle customer interactions through calls, emails or chat.
• Resolve customer issues professionally and ensure customer satisfaction.
• Coordinate with airlines and internal teams for booking-related issues.

Candidate Requirements

• Must have working knowledge of Sabre, Galileo and Amadeus GDS .
• Basic understanding of airline reservations and ticketing.
• Knowledge of flight booking, fare rules, PNR creation and ticket modifications.
• Excellent communication and customer-handling skills.
• Prior experience in travel process, airline support or international BPO preferred.
• Must be comfortable working in 24/7 rotational shifts.

Thanks, Umakanta [phone]