Customer Care Executive/ Sr. Customer Care Executive

TCP Corporate Solution; Pune District; On-site; INR 318,000 - 446,000; Full time

Job summary

TCP Corporate Solution in Pune is hiring a Customer Support Executive / Customer Success Associate to join our team. This role is open to freshers and experienced candidates, especially those with insurance or sales exposure, and requires excellent communication in English and Hindi.

You will handle queries by phone, chat or email, provide accurate information, resolve issues promptly, and ensure high customer satisfaction.

Qualifications

• Graduate in any field.
• Excellent communication in English and Hindi with clear pronunciation.
• Experience in insurance or sales is an advantage.
• Open to freshers and experienced candidates.

Responsibilities

• Handle customer queries effectively through phone, chat, or email.
• Ensure high standards of communication by avoiding MTI or RTI.
• Provide accurate information to customers.
• Resolve issues promptly, and maintain high customer satisfaction.
• Follow company policies and guidelines in all interactions with customers.

Skills

Communication skills

English and Hindi

Education

Graduate in any field

Job description

Job Title: Customer Support Executive / Customer Success Associate

Location: Pune Kharadi

Mode: Work From Office

Experience: Fresher - 5 Years

Industry: BPO

Salary Range: 28,500 CTC to 40,000 CTC

Interview Mode: Walk in

Job Summary

We are seeking enthusiastic Customer Support Executives to join our Multiple process team in Pune. This role is ideal for individuals with excellent communication skills who can deliver exceptional customer support. We welcome both freshers and experienced candidates, especially those with experience in insurance or sales.

Key Responsibilities

• Handle customer queries effectively through phone, chat, or email.
• Ensure high standards of communication by avoiding Mother Tongue Influence (MTI) or Regional Tongue Influence (RTI).
• Provide accurate information to customers.
• Resolve issues promptly, and maintain high customer satisfaction.
• Follow company policies and guidelines in all interactions with customers.

Position Details

Position Title: Customer Support Executive / Customer Success Associate

L1 Headcount Requirement: 400 Profiles

Interview Rounds: HR Round, Versant 6 Certification, Written Assignment, Operations Round, Client Round, Joining Formalities.

Requirements

• Education: Graduate in any field.
• Skills: Excellent communication skills in both English and Hindi with no MTI/RTI or grammatical/pronunciation errors.
• Experience: Open to freshers and experienced candidates; prior experience in insurance or sales is an advantage.

Salary Range: 28,500 CTC to 40,000 CTC

Additional Details: Cab Facility: Not provided

Job Types: Full-time, Permanent

Pay: 28,500.00 - 40,000.00 per month

Schedule: Rotational shift

Work Location: In person